Jacob Moss
Gassville,AR
Summary
Results-driven Store Manager with 10 years Store Manager experience, and 16 years experience in the Grocery industry. Exceptional leader skilled in team building, problem solving, sales building, merchandising, inventory management, and community outreach. Proven track record of driving store EBITDA, sales, and profitability through excellent customer service, serving the local community, team building, and maintaining exceptional store conditions. Skilled in coaching, training, scheduling, and effective communication. Seeking to leverage extensive Store Manager experience to contribute to ALDI's success as a Store Manager Trainee.
Overview
13
13
years of professional experience
Work History
Store Manager
Harps Food Stores
08.2023 - Current
- Managed total store operations including hiring, training, scheduling, loss prevention, inventory control, customer service, and maintaining excellent store conditions
- Achieving budgeted P&L targets including sales, EBITDA, labor, and gross margins by building effective teams, maintaining excellent store conditions, effective inventory control and merchandising, and ensuring store promotional success
- Established and maintained lasting relationships with local communities, enhancing store reputation and customer loyalty
- Successfully implemented and managed store promotions, driving increased customer engagement and sales.
- Manage inventory levels and merchandising to optimize product availability and quality
- Analyze sales data and market trends to identify opportunities for business growth
- Successfully develop and coach multiple managers and teams, resulting in a strong and talented workforce
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Implement loss prevention strategies to minimize inventory shrinkage and improve profitability
- Traveled to other stores to train new managers to ensure success in their roles
Store Manager
Harps Food Stores
06.2014 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Led a team of employees, overseeing daily operations, scheduling, and performance management
- Built strong relationships with suppliers and vendors to enhance product availability and cost savings
- Utilized data analytics to inform decision-making and optimize store performance
- Conducted store sets and resets to enhance the shopping experience
- Managed inventory control, cash control, and store opening and closing procedures.
Grocery Manager
Harps Food Stores
01.2012 - 06.2014
- Oversaw grocery department operations, including ordering, inventory management, merchandising, and staff supervision
- Achieved sales and inventory goals, contributing to overall store performance
- Developed and implemented strategies to improve department efficiency and customer satisfaction
- Participated in store sets and resets to ensure effective merchandising
Education
Associate of Arts Degree -
Ozarka College
Mountain View, ARSkills
- Profit & Loss Management
- Problem-Solving
- Mentoring and Coaching
- Customer Relations
- Inventory Management
- Negotiation
- Conflict Management
- Leadership Development
- Staffing / Hiring
- Coaching and Training
- Customer Service Excellence
- Merchandising
Accomplishments
- Strong, proven track record in achieving EBITDA and Sales goals 10 years in a row
- Mentor to multiple Store Managers and Grocery Managers who have gone on to succeed in their careers
- Create and send out weekly Microsoft Excel spreadsheets for inventory tracking for the entire company.
- Top 5 store with lowest turnover rate in the company
- Achieved top store for total company customer service surveys and satisfaction
- Successfully managed multiple locations and built strong, long-lasting teams
Certifications training
- Leadership Development Programs
- Advanced Excel and Data Analytics Training
Timeline
Store Manager
Harps Food Stores
08.2023 - Current
Store Manager
Harps Food Stores
06.2014 - 08.2023
Grocery Manager
Harps Food Stores
01.2012 - 06.2014
Associate of Arts Degree -
Ozarka College
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