Jacob Muniz
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
8
8
years of professional experience
Work History
Membership Attendant
Washington State University
07.2023 - 12.2023
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction. Responsible for selling daily , monthly , annual passes.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained in 1st aid and CPR.
Head Media Output Manager
Sigma Chi Fraternity
11.2019 - 01.2021
- Managed and oversaw a social media account with more than one thousand followers.
- Used Adobe software such as Indesign, Photoshop, Lightroom to create and edit content for Sigma Chi Fraternity.
- Used drone photography skills to capture moments of live events.
Waiter/Intern (Summers Only)
Mexico City Restaurant
05.2018 - 08.2022
- Worked on projects using knowledge gained in classes to put together advertisement and assist on social media campaigns resulting in an increase of revenue by over 7%.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Completed restaurant opening and closing functions.
- Assisted in onboarding over 8 staff members with diverse service backgrounds.
- Handled several customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Game Referee
I9 Sports
05.2016 - 04.2017
- Promoted good sportsmanship among players.
- Explained and taught regulations and rules to players and coaches.
- Communicated with fans, coaches, players and other umpires.
Education
Bachelor of Arts - Strategic Communications, Public Relations
Washington State University
Pullman12.2023
Skills
- Proficient in Microsoft Office
- Strong Adobe Software Knowledge
- Demonstrated Leadership ability
- Excellent Customer Service
- Great Work Ethic
- Fast Learner
- Active Listener
Accomplishments
Seal of Biliteracy - Spanish
Member of Sigma Chi - Beta Upsilon
Marketing and Social Media Director
Recipient of WUE scholarship
Timeline
Membership Attendant
Washington State University
07.2023 - 12.2023
Head Media Output Manager
Sigma Chi Fraternity
11.2019 - 01.2021
Waiter/Intern (Summers Only)
Mexico City Restaurant
05.2018 - 08.2022
Game Referee
I9 Sports
05.2016 - 04.2017
Bachelor of Arts - Strategic Communications, Public Relations
Washington State University
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