JACOB MYERS
Las Vegas,NV
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Research Associate
Precision Opinion
04.2024 - 10.2024
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Completed exhaustive research into health studies using databases, physical records, and digital resources.
- Gathered and organized information for research purposes.
- Monitored and documented safety standards to verify compliance.
- Recorded and analyzed data to produce reports of results.
Phone Sales Representative
Momentum Ventures
02.2023 - 12.2023
- Developed and implemented effective sales strategies to enhance customer engagement.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
Apprentice Bartender
Caesars Palace
11.2015 - 07.2019
- Worked as a bartender apprentice for Caesars Palace for a few years with success in managing a bar, ordering it's product, stocking, maintenance, etc.
- Crafted and served a diverse range of cocktails in fast-paced environment.
- Collaborated with team to maintain cleanliness and organization of bar area.
- Assisted in training new staff on drink preparation and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
Phone rep.
Forlex Sales Inc.
10.2013 - 12.2015
- Worked for this call center off and on for a few years. Developed and displayed excellent customer service skills over the phone and computer during multiple campaigns with this company.
- Led initiatives to reduce call wait times through optimized workflow strategies.
- Participated in training programs, applying new knowledge to enhance skills and job performance.
- Built strong rapport with customers, establishing trust and fostering loyalty to the brand.
- Navigated specialized software confidently, ensuring smooth transactions and record-keeping accuracy.
- Streamlined call handling processes for increased productivity and reduced average call times.
Education
G.E.D - General
Chapparal High School
Las Vegas, Nevada11.1999
No Degree - Computer Information Technology
Community College of Southern Nevada
Las Vegas, NVSkills
- Customer service - 10 years
- Computers - 10 years
- Fieldwork experience
- Expertise in Customer service
- Data extraction
- Telephone surveying
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
English
Native or Bilingual
Timeline
Research Associate
Precision Opinion
04.2024 - 10.2024
Phone Sales Representative
Momentum Ventures
02.2023 - 12.2023
Apprentice Bartender
Caesars Palace
11.2015 - 07.2019
Phone rep.
Forlex Sales Inc.
10.2013 - 12.2015
G.E.D - General
Chapparal High School
No Degree - Computer Information Technology
Community College of Southern Nevada