Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Nelson

Winchester,VA

Summary

Adept Senior Technician with a proven track record at Lawn Doctor of Greater Richmond, where I enhanced equipment efficiency and customer satisfaction through expert troubleshooting and preventive maintenance. Skilled in mechanical tools and customer support, I mentored junior technicians, significantly reducing system downtime. My approach combines technical savvy with a commitment to safety and continuous improvement.

Experienced technical professional prepared for senior-level responsibilities. Capable of diagnosing and resolving complex technical issues with precision. Strong focus on team collaboration, ensuring seamless operations and optimal results. Reliable, adaptable, and skilled in troubleshooting, maintenance, and system optimization.

Overview

7
7
years of professional experience

Work History

Senior Technician

Lawn Docter of Greater Richmond
03.2019 - 05.2024
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
  • Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
  • Monitored and enforced safety measures to mitigate hazards.
  • Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
  • Installed new systems and parts with efficient approach.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Provided exceptional customer support, resolving technical issues quickly and efficiently.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Diagnosed problems with stand on applicator machines by applying technical knowledge and troubleshooting skills.
  • Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
  • Ensured compliance with industry regulations by regularly reviewing safety procedures and conducting audits as necessary.
  • Monitored spare parts inventory and addressed shortages with purchasing personnel.
  • Conducted tests of components and systems to evaluate performance and identify concerns.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Completed preventive maintenance on set schedules.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Worked with diverse types of weather and ground conditions.
  • Tested systems, noting issues and completing preventive maintenance.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
  • Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
  • Prepared soil for planting and sowing.
  • Inspected gardens for pests, weeds and diseases.
  • Applied fertilizer and other nutrients to lawns to promote healthy growth.
  • Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
  • Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
  • Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
  • Provided education on lawn care products and services to help clients better understand ways to maintain lawns.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
  • Seeded, sodded and hydroseeded lawns to provide visually appealing outdoor space.
  • Maintained gardening tools by replacing blades and fluids.
  • Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Diagnosed lawn and garden issues and recommended targeted solutions.
  • Optimized watering schedules for clients'' lawns to conserve water resources while promoting healthy turf growth.
  • Continuously expanded knowledge of industry trends and advancements through relevant training programs or seminars.
  • Reduced callbacks by ensuring thorough completion of all assigned tasks, including mowing, trimming, edging, and debris removal.
  • Enhanced teamwork by sharing expertise with colleagues regarding best practices in landscaping techniques.
  • Trained and supervised junior lawn care assistants to improve quality of team output.
  • Organized and detail-oriented with a strong work ethic.

Lawn Care Technician

Carville Landscape
11.2018 - 03.2019
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
  • Prepared soil for planting and sowing.
  • Assisted in design and installation of lawns, gardens and other landscaping features to enhance aesthetics of outdoor spaces.
  • Seeded, sodded and hydroseeded lawns to provide visually appealing outdoor space.
  • Installed stonework according to landscape design plan and client specifications.
  • Developed and maintained efficient irrigation system for outdoor areas.
  • Assisted in the design and installation of landscape features such as flower beds, hardscapes, and irrigation systems to enhance curb appeal.
  • Coordinated with other landscaping professionals to improve outdoor areas.
  • Collaborated with gardeners to plan and design outdoor spaces.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Quality Control Technician

West Rock
10.2018 - 11.2018
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Reported problems and concerns to management.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.

General Laborer, Industrial

Thompson Electrical Company
10.2018 - 10.2018
  • Demonstrated versatility in handling various job assignments, successfully adapting to different roles as needed within the team structure.
  • Collaborated with team members to complete tasks efficiently, supporting overall project objectives and deadlines.
  • Ensured sanitation and functionality of orange insulation guards used in powerline systems.
  • Contributed to successful project completions by providing essential support in various general labor tasks as needed.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in assembly line operations, contributing to the timely completion of products according to deadlines.
  • Constructed and evaluated utility grounding components.

Picker/Stock Replenisher

Coach
09.2018 - 10.2018
  • Picked and packed order items.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Followed orders precisely for correct items, sizes and quantities.
  • Worked fast to meet assigned daily picking quotas.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
  • Kept work areas neat, clean and free from debris.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Used RF scanners to track orders and verify accuracy.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Stocked designated items on shelves, end caps and displays.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.

Lawn Care Technician

Aaa Landscaping
03.2017 - 05.2018
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
  • Removed debris and waste from outdoor areas.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
  • Cut trees and shrubs to shape and maintain landscape.
  • Removed tree stumps, roots and debris for cohesive landscape appearance.
  • Inspected gardens for pests, weeds and diseases.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

High School Diploma -

King William High School
King William, VA
06-2016

Skills

  • Customer support
  • Troubleshooting and resolution
  • Hand and power tools
  • Safety
  • Multitasking and organization
  • Attention to detail
  • Minor Carpentry
  • Mechanical Knowledge
  • Equipment calibration
  • Equipment maintenance
  • Mechanical tools
  • Job site cleanup

Timeline

Senior Technician

Lawn Docter of Greater Richmond
03.2019 - 05.2024

Lawn Care Technician

Carville Landscape
11.2018 - 03.2019

Quality Control Technician

West Rock
10.2018 - 11.2018

General Laborer, Industrial

Thompson Electrical Company
10.2018 - 10.2018

Picker/Stock Replenisher

Coach
09.2018 - 10.2018

Lawn Care Technician

Aaa Landscaping
03.2017 - 05.2018

High School Diploma -

King William High School

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Jacob Nelson