Jacob Nicholls
SPOKANE
Summary
Extensive experience in the cooking industry with a proven ability to manage high-pressure situations effectively. Demonstrated endurance and stamina through participation as a dedicated student-athlete. Strong customer service skills with a track record of enhancing customer satisfaction and resolving issues promptly. Versatile in adapting to various work environments, excelling during peak times and maintaining efficiency during slower periods.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cook
IHOP
Spokane Valley
07.2025 - Current
- Maintained cleanliness and organization of kitchen work areas.
- Collaborated with team members to ensure timely meal service.
- Followed food safety guidelines to prevent contamination and ensure quality.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Resolved customer complaints regarding food quality or services provided.
- Distributed food to service staff for prompt delivery to customers.
- Set up work stations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
In shop
Jimmy Johns Sandwich Shop
Spokane Valley
07.2023 - 02.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.+
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Central Valley Highschool
Spokane Valley06-2024
Associate of Applied Science - Kinesiology
Spokane Falls Community College
Spokane, WASkills
- Food safety
- Kitchen organization
- Meal preparation
- Cooking techniques
- Quality control
- Customer service
- Sanitation
- Food trends awareness
- Hospitality and service industry background
- Food handling
- Food preparation
- Dish preparation
Certification
Food handlers card
Timeline
Cook
IHOP
07.2025 - Current
In shop
Jimmy Johns Sandwich Shop
07.2023 - 02.2025
High School Diploma -
Central Valley Highschool
Associate of Applied Science - Kinesiology
Spokane Falls Community College