Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Norfleet

Orlando

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously

providing exceptional customer service, supporting sales needs and merchandising products.

Excellent teamwork and communication strengths.

Open to learning new things and striving for new opportunity

Fast learner and determined

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ABC Fine Wine & Spirits
10.2023 - 05.2024
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Lead Valet Attendant

Hertz
07.2023 - 03.2024
  • Reduced wait times for guests by efficiently managing traffic flow during peak hours.
  • Developed strong relationships with repeat customers through attentive service and personalized interactions.
  • Collaborated with hotel management to develop strategies for improving overall guest experience at the property.
  • Managed time effectively while juggling multiple tasks, ensuring all guests received prompt attention.

Cashier

7-eleven
02.2023 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise

Package Handler

FedEx
02.2020 - 08.2021
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Built strong relationships with customers and vendors through excellent customer service.

Education

Certified Medical Assistant -

Glenmont Job Corps
Albany, NY
12.2022

GED -

Cassadaga Job Corps
Buffalo, NY
04.2021

High School Diploma -

Penn Foster Career School
Scranton, PA
06.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Money handling abilities
  • Order Processing
  • Team Development

Timeline

Customer Service Representative

ABC Fine Wine & Spirits
10.2023 - 05.2024

Lead Valet Attendant

Hertz
07.2023 - 03.2024

Cashier

7-eleven
02.2023 - 07.2023

Package Handler

FedEx
02.2020 - 08.2021

Certified Medical Assistant -

Glenmont Job Corps

GED -

Cassadaga Job Corps

High School Diploma -

Penn Foster Career School
Jacob Norfleet