Jacob Norris
Levittown ,PA
Summary
Experienced Sales Manager proficient in building and maintaining customer relationships to drive growth and increase revenue. Highly motivated and passionate about the golf industry with the goal of entering and completing the PGM program to play a role in growing the game of golf.
Overview
12
12
years of professional experience
Work History
Sales Manager
Trinity Solar
04.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Commercial Equipment Operator
Moyer Indoor Outdoor
04.2021 - 04.2022
- Operated commercial vehicle to transport equipment and job-specific machinery to and rom job sites
- Communicated with ground team members and fellow operators to prevent safety hazards
- Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery
- Resolved most mechanical issues independently and worked with supervisors and senior personnel resolve complicated problems
Account Executive
Trinity Solar
03.2015 - 04.2021
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
- Built and strengthened relationships with new and existing clients to drive revenue growth
- Monitored service after sale and implemented quick and effective problem resolutions
- Used targeted questioning strategies to discover insight on prospect needs and requirements
- Created sales proposals using multiple finance partners and designed solar arrays to meet customer wants and needs
Golf Shop Attendant
Fox Hollow Golf Course
02.2014 - 03.2015
- Received certifications as a club fitting professional for both Callaway Golf and Titleist
- Greeted customers entering the store to ascertain customer wants and needs
- Described product to customers and accurately explained details and care of merchandise
- Earned management trust by serving as a key holder and opening and closing the shop
Manager
Chick Fil A
05.2013 - 03.2015
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Cross-trained and assisted other customer service managers
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
Education
High School Diploma -
Sterling Academy High School
Fort Lauderdale, FL11-2014
Skills
- Sales team training
- Staff management
- Payroll
- Problem solving
- Attention to detail
- Golf equipment sales
- POS Systems
- Salesforce CRM
- Microsoft Office proficient
- Food and beverage management
- General golf knowledge
- Experience regripping and reshafting equipment
Timeline
Sales Manager
Trinity Solar
04.2022 - Current
Commercial Equipment Operator
Moyer Indoor Outdoor
04.2021 - 04.2022
Account Executive
Trinity Solar
03.2015 - 04.2021
Golf Shop Attendant
Fox Hollow Golf Course
02.2014 - 03.2015
Manager
Chick Fil A
05.2013 - 03.2015
High School Diploma -
Sterling Academy High School
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