Jacob Norris
Duvall,WA
Summary
Community-oriented property manager with hands-on experience in tenant relations, office management, and maintenance coordination. Skilled in engaging diverse populations and leveraging conflict resolution to strengthen partnerships with local businesses. Committed to aligning tenant needs with organizational goals to drive financial success in collaborative environments.
Overview
7
7
years of professional experience
Work History
Community Ambassador
Insite Property Solution
Woodinville, Washington
06.2025 - Current
- Facilitated communication between property management and residents, resolving concerns efficiently.
- Coordinated outreach programs that increased awareness of local services and resources in the community.
- Developed informational materials educating residents about property policies and available amenities.
- Facilitated prompt communication between property management and residents to address concerns.
- Assisted in planning and executing community meetings, ensuring resident participation and input.
- Planned and executed community meetings that encouraged resident participation and fostered input.
- Maintained accurate records of interactions among staff, volunteers, and community members.
- Maintained detailed data logs to support outreach efforts and evaluate community engagement. using spreadsheets for pledges, phone calls, and canvassing activities.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
Shift Lead
Pizza Perfection
Pullman, USA
01.2023 - 12.2024
- Managed labor costs, inventory, and supplies, enhancing overall profitability.
- Implemented and enforced company policies and procedures, ensuring high standards of quality and customer satisfaction.
- Provide coaching and feedback to team members to improve performance and achieve goals.
- Coached and provided feedback to team members, fostering performance improvement and goal achievement.
- Maintain a clean and safe working environment, adhering to all health and safety regulations.
- Provided exceptional customer service, ensuring prompt and courteous service to all guests.
- Collaborated with other servers and kitchen staff to ensure efficient service delivery.
- Participated in ongoing training and development to improve knowledge and skills.
Intern
WSU Vote!
Pullman, USA
06.2024 - 11.2024
- Led campus-wide voter education and registration program, increasing student participation in November general election.
- Managed and moderated discussions on free speech, fostering dialogue between faculty and students at WSU.
- Presented voter information using PowerPoint and Google Slides to engage large groups in classrooms and dormitories.
- Website: https://www.krem.com/article/news/politics/elections/elections-2024/wsu-student-voting-engagement-hub/293-61442716-4c41-45e3-b2b8-470fdedcc552
Crew member/Delivery driver
Tony Maroni’s Pizza
Redmond, USA
12.2020 - 08.2021
- Followed all health code policies to ensure a clean and safe environment.
- Processed customer transactions respectfully and efficiently, addressing any concerns promptly.
- Delivered pizzas to customers' locations using my personal vehicle.
Courtesy Clerk
Safeway
Kingsgate, USA
03.2020 - 12.2020
- Served customers as a cashier, processing transactions accurately and assisting with bagging groceries to ensure a friendly checkout experience.
- Collaborated with managers to maintain cleanliness across store areas, enhancing customer satisfaction.
- Sorted and sanitized shopping carts in designated areas to maintain cleanliness and order.
- Organized and clean shopping carts in a timely and efficient manner.
- Obtained food handlers permit prior to employment and continued to maintain certification.
Education
Bachelor of Arts - Political Science
Washington State University
Pullman, WA01-2024
High School Diploma -
Cedarcrest High School
Duvall, WA01-2020
Skills
- Property management expertise
- Lease preparation and administration
- Fair housing compliance and regulations
- Community outreach initiatives
- Marketing and social media
- Management and organization
- Customer satisfaction and service
- Tenant relations management
- Community engagement tactics
- Problem solving and resolution
- Lease administration
- Tenant screening
- Fair housing compliance
Timeline
Community Ambassador
Insite Property Solution
06.2025 - Current
Intern
WSU Vote!
06.2024 - 11.2024
Shift Lead
Pizza Perfection
01.2023 - 12.2024
Crew member/Delivery driver
Tony Maroni’s Pizza
12.2020 - 08.2021
Courtesy Clerk
Safeway
03.2020 - 12.2020
Bachelor of Arts - Political Science
Washington State University
High School Diploma -
Cedarcrest High School