Maisha Lawrence-Beasley
Los Angeles,CA
Summary
Dynamic Community Manager with a track record of enhancing resident relations and overseeing property operations. Skilled in budget management, payment collections, and effective communication. My proactive approach and superb organizational skills drive operational success and foster community engagement.
Overview
26
26
years of professional experience
Work History
Community Manager
GHP Management, LLC
298 Units
02.2012 - 05.2023
- Followed up on delinquent tenants accounts and coordinated collection or eviction procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants and maintenance to identify required repairs.
- Kept accurate records of all operational correspondence.
- Compiled reports on website traffic, conversions, and other metrics.
- Monitored online reviews and responded promptly and appropriately .
- Created content for social media platforms to engage the community and prospective tenants.
- Managed multiple projects simultaneously, ensuring deadlines were met.
- Developed and implemented strategies to increase community engagement.
- Developed comprehensive forms and procedures for internal use.
- Monitored all leases and renewal rental rates with leadership recommendations for change implementation.
- Oversaw repairs and enhancements by working closely with the construction team and maintenance staff.
- Performed monthly building inspections in common areas and vacant units, identifying necessary repairs.
- Provided monthly reports on community metrics and progress towards goals.
- Conducted competitor analysis to identify new community engagement opportunities.
- Oversaw the recruitment and training of new community team members.
- Prepared detailed budgets and the financial reports for the property.
Assistant Property Manager
Fairfield Residential
300 Units
05.2009 - 01.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Ensured the office environment remained clean, safe, and organized to boost customer satisfaction.
- Oversaw cash intake and deposit records, enhancing accuracy.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Property Manager
Douglas Emmett Management
712 Units
07.1997 - 12.2006
- Conducted follow-ups with tenants in arrears.
- Facilitated seamless move-ins and move-outs for tenants and property management team.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Conducted final inspections with tenants to assess necessary repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Supervised monthly rent collections to achieve rent collection targets.
Education
Sales Person License ID#01325912
Real Estate Commission
Los Angeles, CA01-2005
Certified Medical Billing
Pacific Travel Trade School
Los Angeles, CA06-1997
Certified Data Entry
Southern California Regional Occupational Center
Los Angeles, CA05-1993
Skills
- Property management expertise
- Vendor management
- MS office suite
- Employee recruitment
- Effective property leasing
- Skilled in property and unit inspections
- Social media management
- Budget management
- Multitasking and organization
- Efficient data entry management
- Oversight of payables and receivables
- Customer service expertise
- Team Training
- Maintenance oversight
- Proficient in Yardi and property management software
- Occupancy management
- Employee performance management
- Tenant and eviction laws
- Financial budgeting and reporting
- Income and expense management
Timeline
Community Manager
GHP Management, LLC
02.2012 - 05.2023
Assistant Property Manager
Fairfield Residential
05.2009 - 01.2012
Assistant Property Manager
Douglas Emmett Management
07.1997 - 12.2006
Sales Person License ID#01325912
Real Estate Commission
Certified Medical Billing
Pacific Travel Trade School
Certified Data Entry
Southern California Regional Occupational Center
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