Xhanita Bridges
Houston,TX
Summary
Dynamic property management professional with expertise in lease administration and resident relations, honed at Morgan Group. Proven track record of enhancing tenant satisfaction and increasing renewal ratios by 54% YOY. Skilled in financial record keeping and conflict resolution, committed to fostering community engagement and operational excellence.
Overview
10
10
years of professional experience
Work History
Assistant Community Manager
Morgan Group
Houston, Texas
02.2024 - Current
- Supported resident relations by addressing concerns quickly.
- Coordinated community events to enhance resident participation and foster a sense of community.
- Assisted with lease management and documentation administration and kept tenant records accurate.
- Helped organize marketing efforts to promote available units and raise community visibility.
- Facilitated communication between residents and management to resolve issues effectively.
- Monitored maintenance requests and followed up on needed actions.
- Worked with vendors on landscaping maintenance and community services.
- Collected monthly rent payments, recorded transaction details, and submitted bank deposits promptly to keep operating funds available.
- Processed applications from prospective tenants or homeowners in a timely manner.
- Supported repairs and property enhancements by working with maintenance staff.
- Conducted monthly resident re-certification appointments and interviews to update records and verify program eligibility.
- Served as primary contact for vendors providing services for the organization.
- Built relationships with local businesses, government agencies, and other organizations in the area.
- Conducted surveys to measure resident satisfaction.
- Maintained accurate financial records for organizational expenditures.
- Reviewed contracts, leases, and permits before submission.
- Recommended property improvements based on detailed property evaluations.
- Compiled reports on program outcomes and progress toward objectives.
- Developed marketing materials for projects within the community.
- Attended local board and committee meetings to stay current on neighborhood issues.
- Monitored social media accounts for content related to organization initiatives.
- Drafted correspondence to applicants and residents, including eligibility notifications.
- Supported compliance with federal housing re-certification regulations.
- Investigated potential lease agreement violations by tenants.
- Completed regular inspections of buildings, common areas, and vacant units to identify needed repairs.
- Used communication, negotiation, and problem-solving skills to resolve neighborhood disputes.
- Achieved tenant satisfaction by managing unit showings, move-ins, lease initiations, renewals, and move-outs.
- Monitored lease and renewal rental rates with leadership recommendations for change.
- Improved NOI through rent growth and expense management.
- Raised facility growth and resident morale by planning special activities.
- Partnered with maintenance to assess vacant apartment readiness promptly.
- Created engaging content for newsletters, blogs, and social media posts.
- Developed and enforced community guidelines to maintain a positive environment.
- Managed budget for community events and activities with cost control.
- Provided monthly reports on community metrics and progress toward goals.
- Negotiated with vendors and service providers for community events.
- Applied SEO practices to increase visibility of community content.
Leasing Consultant/Assistant Manager
Heights West End
Houston, TX
02.2023 - 02.2024
- Kept current knowledge of market conditions, rent rates, unit sizes, locations, and amenities.
- Applied strong knowledge of lease terms, property specifications, and community policies.
- Oversaw daily office operations, leasing tasks, and inventory management while ensuring compliance with TAA standards and supporting monthly leasing goals and administrative functions.
- Executed rollout and enforcement of community policies to enhance resident compliance and community standards.
- Supported positive customer service and resident retention.
- Resolved resident issues and complaints effectively.
- Coordinated processing of delinquency notices and eviction filings to ensure adherence to company policies and timely resolution.
- Researched competitive properties for market comparisons.
Assistant Manager
InterSolutions, LLC
Houston, TX
03.2017 - 02.2023
- Maintained comprehensive knowledge of market conditions, rent rates, property sizes, locations, and amenities to inform leasing strategies.
- Utilized in-depth understanding of lease terms, specifications, and community policies to ensure compliance and address resident needs.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Documented resident issues and complaints to facilitate timely resolutions and enhance community satisfaction.
- Implemented policies of the community.
- Summary: Managed day to day office procedures, oversaw leasing tasks, assisted in marketing projects, ensured and enforced TAA standards, application processing, scheduled appointments, supervised tours
Leasing Manager
Asset Living
Houston, TX
12.2019 - 06.2020
- Analyzed current market conditions, rent rates, property sizes, locations, and amenities to inform leasing strategies.
- Applied comprehensive knowledge of lease terms, specifications, and community policies to ensure compliance and enhance resident experience.
- Developed and enforced community policies to ensure compliance and enhance resident satisfaction.
- Conducted competitive property analysis.
- Handled all resident issues and complaints effectively.
- Maintained positive customer service and resident retention.
- Managed daily office procedures and leasing tasks, coordinated office supplies, supported marketing initiatives, enforced TAA standards, processed applications, scheduled appointments, and conducted property tours.
Education
Associates of Science - Business Administration
Houston Community College
Houston, TX05-2027
Diploma -
E.L. Furr High School
Houston, TX05-2006
Skills
- Property management expertise
- Lease administration
- Fair housing regulations
- Eviction laws knowledge
- Compliance management
- Yardi software
- Property inspections and tours
- Financial recordkeeping
- Payment processing
- Maintenance coordination
- Maintenance and repair coordination
- Resident relations management
- Customer service excellence
- Conflict resolution
- Problem resolution strategies
- Operations management oversight
- Operations supervision
- Amenities management expertise
- Community engagement
- Community outreach
- Training and mentoring
- Performance tracking
- Interpersonal communication skills
- Time management skills
- Multitasking and organization
- Conflict handling
- Resident relations
- Property management software proficiency
Timeline
Assistant Community Manager
Morgan Group
02.2024 - Current
Leasing Consultant/Assistant Manager
Heights West End
02.2023 - 02.2024
Leasing Manager
Asset Living
12.2019 - 06.2020
Assistant Manager
InterSolutions, LLC
03.2017 - 02.2023
Associates of Science - Business Administration
Houston Community College
Diploma -
E.L. Furr High School