Laura Haggard
Charleston,SC
Summary
Dynamic property management professional with expertise in lease documentation and tenant communication, honed at Trion Properties. Proven ability to enhance tenant satisfaction through effective problem-solving and maintenance coordination. Skilled in record management and property marketing, consistently delivering results that improve operational efficiency and tenant retention.
Overview
9
9
years of professional experience
Work History
Assistant Community Manager
RPM Living
03.2026 - Current
- Met with residents to gather information and develop effective solutions.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Received and processed resident payments, and updated system accounts with latest information.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
Assistant Property Manager
Trion Properties
Charleston, South Carolina
08.2024 - Current
- Assisted in managing tenant communications and addressing inquiries promptly.
- Coordinated maintenance requests and scheduled repairs for property management.
- Maintained accurate records of lease agreements and tenant information.
- Supported the preparation of property marketing materials and advertising strategies.
- Collaborated with vendors to ensure timely service delivery and quality standards.
- Implemented systems for tracking rent payments and lease renewals efficiently.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Leasing Consultant
Trion Properties
Charleston, South Carolina
02.2024 - 08.2024
- Assisted residents with leasing inquiries and property tours.
- Managed lease documentation and tenant applications efficiently.
- Maintained knowledge of local rental market trends and pricing.
- Coordinated marketing efforts to attract prospective tenants.
- Facilitated move-in processes and tenant orientation sessions.
- Collaborated with maintenance team to ensure property upkeep.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted background checks on applicants.
Front Desk Receptionist
Bulldog Tours
Charleston, South Carolina
05.2022 - 02.2024
- Greeted and assisted visitors with a friendly and professional demeanor.
- Scheduled appointments and maintained accurate calendars for office personnel.
- Processed incoming and outgoing mail, ensuring timely delivery to recipients.
- Handled customer inquiries and resolved issues promptly to enhance visitor experience.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
ER Registration Clerk
Summerville Medical Center
Summerville, South Carolina
09.2017 - 02.2022
- Registered patients upon arrival, collecting necessary information and documentation.
- Verified insurance details and coordinated with billing departments for accuracy.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Utilized electronic health record systems for efficient data entry and retrieval.
- Communicated effectively with patients to explain registration processes and procedures.
- Collaborated with team members to streamline registration workflows and improve efficiency.
- Collected co-payments and other payments from patients.
- Greeted patients and verified patient information for registration process.
Education
High School Diploma -
Cane Bay High School
06-2011
Associate of Business Administration -
Trident Technical College
Real Estate License -
Colibri Real Estate
Skills
- Lease documentation
- Tenant communication
- Property marketing
- Maintenance coordination
- Record management
- Customer relationship management
- Problem solving
- Time management
- Conflict resolution
- Property management expertise
- Appointment scheduling
- Property inspection
- Administrative support
- Unit inspection
- Fair housing regulations
- Real estate
- Records management
- Record keeping
Education and Training
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Timeline
Assistant Community Manager
RPM Living
03.2026 - Current
Assistant Property Manager
Trion Properties
08.2024 - Current
Leasing Consultant
Trion Properties
02.2024 - 08.2024
Front Desk Receptionist
Bulldog Tours
05.2022 - 02.2024
ER Registration Clerk
Summerville Medical Center
09.2017 - 02.2022
High School Diploma -
Cane Bay High School
Associate of Business Administration -
Trident Technical College
Real Estate License -
Colibri Real Estate