Summary
Overview
Work History
Education
Skills
Timeline
Certifications
Certifications
Generic
Jacob Nowak

Jacob Nowak

Rockwall,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

Dealership Accounting Coordinator

Lithia, Sports City Toyota
02.2023 - Current
  • Prepared weekly cash reports consisting of all payments and disseminated information to appropriate correct management staff.
  • Maintained accurate documentation regarding accounts payables and accounts receivables in accordance with company policies.
  • Organized and processed daily accounting invoices, statements and records.
  • Established key relationships with team members, upper management, customers and partners through well-developed communication and interpersonal skills.
  • Entered journal updates to balance general ledger accounts.
  • Processed checks for multiple companies on daily basis using CDK.
  • Coordinated with Finance Department to ensure accuracy of documentation required for purchasing a vehicle . Both State and Bank required documentation.

Health and Life Insurance Agent

First Quote Insurance
11.2022 - 02.2023
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Handled approximately 450 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
  • Recommended type and amount of coverage based on analysis of customer's circumstances using persuasive sales techniques to gather information.

Installation Technician

Safe Haven Security
05.2022 - 11.2022
  • Followed all company guidelines regarding safety procedures when out in field.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Completed extensive job report for each service call.

Health and Life Insurance Agent

First Quote Insurance
12.2021 - 05.2022
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Handled approximately 450 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Sales Representative

Honda Cars Of Rockwall
05.2021 - 12.2021
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Aircraft Structural Mechanic (Major Structures)

L3Harris
03.2020 - 04.2021
  • Rebuilt aircraft structures and functional components in accordance with maintenance manual, FAA regulations and aviation services policies and procedures.
  • Performed routine equipment inspections and maintained and completed corrective actions by referring to workbooks and technical publications to determine specifications.

Customer Service Associate

Lowe’s
10.2019 - 02.2020

-Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

-Managed customer relations and customer service through daily communication and interaction.

-Cultivated customer loyalty, promoted repeat customers and improved sales

-Recommended items to customers based on specific needs and explained features and benefits

  • Developed and actualized customer service initiatives to decrease wait times.

Hazardous Waste Facility Manager

USMC
01.2018 - 06.2019

-Developed and administered instructional materials for 300 plus Marines.

- Maintained state and base regulations for environmental health and safety.

- Managed operation of the main facility and follow on paperwork.

- Over the course of managing the site, it never received a single violation.

Senior Light Armored Vehicle Crewman

USMC
06.2017 - 01.2018

- Oversaw a team of marines to maintain 8 multi-million dollar vehicles.

- Taught marines how to correctly maintain and operate Light Armored Vehicles.

- Led marines in combat and reconnaissance training.

- Vehicle Commander of a Light Armored Vehicle over a team of marines who operate a single vehicle.

Light Armored Vehicle Crewman

USMC
02.2016 - 06.2017

- Driver of a Light Armored vehicle

- Maintained readiness of 100% for 6 Light Armored Vehicles

- Gunner of a 25mm Bushmaster Chain Gun

- Crossed trained with Mortar Systems, TOW missile systems, and many different weapon systems that the Marine Corps has to offer.

General And Basic Military Job Training

USMC
06.2015 - 02.2016

- Basic Training, or Boot camp,

  • Where Marines are cultivated and taught how to carry themselves as Marines.

- Infantry Training Battalion

  • Learned to maneuver and fight as a Infantry Rifleman
  • Learned basic skills required for Infantry Marines

- Light Armored Vehicle Training Course

  • Taught to maintain and operate Light Armored Vehicles and there weapons systems.

Education

Associate of Applied Science - Aviation Maintenance Technology

Spartan College Of Aeronautics And Technology
Tulsa, OK
02.2020

High School Diploma -

Forney High School
Forney, TX
06.2015

Skills

  • Strong verbal communication
  • Team leadership
  • Project management
  • Risk management processes and analysis
  • Adaptability
  • Excellent comprehension and retention
  • Mechanical Repair
  • FAA certified Airframe Mechanic

Timeline

Dealership Accounting Coordinator

Lithia, Sports City Toyota
02.2023 - Current

Health and Life Insurance Agent

First Quote Insurance
11.2022 - 02.2023

Installation Technician

Safe Haven Security
05.2022 - 11.2022

Health and Life Insurance Agent

First Quote Insurance
12.2021 - 05.2022

Sales Representative

Honda Cars Of Rockwall
05.2021 - 12.2021

Aircraft Structural Mechanic (Major Structures)

L3Harris
03.2020 - 04.2021

Customer Service Associate

Lowe’s
10.2019 - 02.2020

Hazardous Waste Facility Manager

USMC
01.2018 - 06.2019

Senior Light Armored Vehicle Crewman

USMC
06.2017 - 01.2018

Light Armored Vehicle Crewman

USMC
02.2016 - 06.2017

General And Basic Military Job Training

USMC
06.2015 - 02.2016

Associate of Applied Science - Aviation Maintenance Technology

Spartan College Of Aeronautics And Technology

High School Diploma -

Forney High School

Certifications

FAA Airframe Certification

Certifications

FAA Airframe Certification

Jacob Nowak