Jacob Nunez
Fort Worth,TX
Summary
Dynamic leader with expertise in site management and customer service, honed at I9 Sports. Excelled in strategic planning and conflict resolution, enhancing operational efficiency by 20%. Proven track record in team leadership and relationship building, driving participant satisfaction and loyalty. Adept at problem-solving and project management, ensuring seamless execution of programs and events.
Overview
2026
2026
years of professional experience
Work History
Site Manager
I9 Sports
- Managed daily operations of sports programs, ensuring smooth execution and participant satisfaction.
- Coordinated schedules for staff and volunteers, optimizing resource allocation for events.
- Implemented safety protocols to maintain a secure environment for participants and staff.
- Trained new employees on operational procedures and best practices for program delivery.
- Developed communication channels with parents and participants to address inquiries effectively.
- Oversaw equipment inventory, ensuring availability and readiness for all scheduled activities.
- Monitored event logistics, troubleshooting issues to ensure timely resolution during programs.
- Assumed responsibility for personnel deployed to work site.
- Oversaw all daily office operations and equipment maintenance.
Customer Service Representative
Tarrant County College
Fort Worth, TX
09.2022 - Current
- Assisted students with inquiries regarding enrollment processes and academic programs.
- Resolved customer complaints by providing effective solutions and maintaining professionalism.
- Collaborated with staff to streamline communication processes, enhancing overall efficiency.
- Provided information on college services, ensuring students were informed about available resources.
- Trained new team members on customer service protocols and system navigation techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate In Arts - Business Management
Tarrant County College
Fort Worth, TX05.2025
Skills
- Team leadership
- Site inspection and management
- Quality assurance
- Problem-solving
- Conflict resolution
- Environmental awareness
- Project management
- Customer relationship management
- Flexibility and adaptability
- Relationship building
- Strategic planning
- Coaching and mentoring
- Heavy labor
- Customer service
- Design and planning
- Negotiation
- Supervision of events
- Decision-making
- Teamwork and collaboration
- Team development
Timeline
Customer Service Representative
Tarrant County College
09.2022 - Current
Site Manager
I9 Sports
Associate In Arts - Business Management
Tarrant County College