Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
Generic

JACOB OJEDA

Renton

Summary

Bilingual professional with seven years of experience dedicated to serving at-risk youth and achieving program objectives through effective staff training and supervision. Ability to foster team collaboration and drive initiatives that align with organizational missions. with expertise in case management. Committed to empowering individuals and communities, ensuring a positive impact through strategic program development and implementation. Expertise in creating supportive environments that promote growth and success for both employees and participants.

Overview

8
8
years of professional experience

Work History

Manager-Residential Treatment Services

Friends of Youth
05.2022 - 11.2024
  • Provided consultation and guidance to employees on goal-planning, case plans, referrals, and transition planning for clients'.
  • Managed budgetary responsibilities including purchasing supplies, tracking expenses, and optimizing resources effectively.
  • Participated in team meetings to discuss program improvements, policy changes, or client-specific updates as needed.
  • Ensured compliance with all licensing requirements by regularly reviewing policies/procedures and implementing necessary changes.
  • Maintain contract compliance and adhere to accreditation and licensing standards, including the Council on Accreditation (COA).
  • Addressed conflicts or issues among clients and or team members promptly while maintaining a calm environment conducive to positive interactions.

Division of Children's Services Case Manager

Friends Of Youth
05.2022 - 10.2023
  • Assessed the needs of each client, developed an Individual Service Plan, screen for human trafficking concerns, and facilitated the timely release/discharge of the client.
  • Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Collaborated with legal professionals to ensure compliance with court orders or legal requirements.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.

Program Supervisor/Medical Coordinator

Friends Of Youth
08.2020 - 05.2022
  • Oversaw employee training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
  • Ensure adequate staffing of all shifts in compliance with agency policy and contracts.
  • Oversaw the maintenance and repair of residential properties, ensuring timely completion of work orders.
  • Facilitated regular team meetings, keeping employees informed about updates, changes, or upcoming events related to the program.
  • Communicated with healthcare providers, and insurance companies to obtain necessary information for referrals.
  • Provided education and support to clients regarding their referral appointments, including scheduling, and transportation arrangements.
  • Trained employees in medication management and coordinate pick up and disposal of medications.
  • Completed weekly medication counts and maintained coordinator notes that reflected a detailed account of client medical needs.

Team Lead Bilingual Youth Specialist

Friends Of Youth
04.2019 - 08.2020
  • Utilized effective conflict resolution techniques to address behavioral issues and promote a safe and inclusive atmosphere.
  • Monitored and documented the whereabouts of all clients' at all times.
  • Created and maintained the clients' charts; two caseloads per youth specialist.
  • Facilitated therapeutic group activities to promote social skills development, conflict resolution, and emotional regulation
  • Collaborated with a multidisciplinary team including therapists, case managers, and educators to coordinate comprehensive care for clients'
  • Supported clients' in daily living activities such as meal planning/preparation, personal hygiene routines, and medication management.

Grave Bilingual Youth Specialist

Friends Of Youth
04.2017 - 04.2019
  • Maintained accurate documentation of clients' progress, behaviors, incidents, and interventions in accordance with agency policies.
  • Provided overnight care and supervision for clients in a residential facility, ensuring their safety and well-being.
  • Administered medication according to prescribed schedules.
  • Ensured a clean and organized living environment for the clients' by performing regular cleaning tasks.
  • Conducted regular room checks during overnight shifts to ensure compliance with safety regulations.
  • Promoted a safe space by consistently enforcing rules while maintaining empathy towards each client's unique struggles.

Education

High School Diploma -

Royal High School
Royal City, WA
06-2012

Bachelor of Arts - Human Development

Washington State University
Pullman, WA
12-2016

Skills

  • Effective communication skills
  • Cultural sensitivity
  • Microsoft Office proficiency
  • Effective conflict resolution
  • Efficient shift scheduling
  • Verbal and written communication
  • Employee training
  • Team leadership
  • Documentation and reporting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Awards

  • Colin Ferguson Managers' Award 2018
  • Quarterly Bonus Award December 2021
  • Quarterly Bonus Award December 2023

Timeline

Manager-Residential Treatment Services

Friends of Youth
05.2022 - 11.2024

Division of Children's Services Case Manager

Friends Of Youth
05.2022 - 10.2023

Program Supervisor/Medical Coordinator

Friends Of Youth
08.2020 - 05.2022

Team Lead Bilingual Youth Specialist

Friends Of Youth
04.2019 - 08.2020

Grave Bilingual Youth Specialist

Friends Of Youth
04.2017 - 04.2019

High School Diploma -

Royal High School

Bachelor of Arts - Human Development

Washington State University

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