Jacob Ollenberger
Cleveland,NC
Summary
Utilized strong academic foundation in cybersecurity to translate complex technical concepts into actionable solutions, enhancing client relationships and achieving performance targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
AT&T
Mooresville, NC
11.2021 - Current
- Demonstrate in-depth knowledge of wireless plans, mobile devices, accessories, and connected technology solutions to deliver tailored recommendations based on customer needs.
- Translate complex technical features into clear, benefit-driven explanations to improve customer understanding and purchasing confidence.
- Troubleshoot device, network, and account-related issues, resolving concerns efficiently while maintaining high customer satisfaction scores.
- Consistently exceed sales performance metrics, including revenue targets, attachment rates, and protection plan enrollments.
- Maintain strong client relationships through consultative selling and solution-based service.
- Adapt quickly to evolving product launches, system updates, and promotional changes in a fast-paced retail environment.
- Utilize CRM and point-of-sale systems to manage accounts, document interactions, and process transactions accurately.
- Recognized for balancing revenue growth with customer-first service standards.
Assistant Store Manager
AT&T
Hickory, NC
08.2022 - 07.2023
- Lead and supervise retail team members to achieve and exceed sales and performance targets.
- Drive revenue growth by coaching staff on consultative selling techniques and wireless product knowledge.
- Monitor and analyze key performance metrics, implementing strategies to improve sales, retention, and customer satisfaction scores.
- Oversee daily store operations, including inventory management, merchandising standards, and compliance with company policies.
- Train and mentor employees on service plans, device ecosystems, and customer engagement best practices.
- Resolve escalated customer concerns through effective communication and solution-oriented problem solving.
- Foster a high-performance, accountable team culture aligned with organizational values and operational standards.
- Balance operational efficiency with exceptional customer experience to support long-term business growth.
Business Manager
LNT Environmental
Cleveland, NC
01.2016 - 10.2021
- Owned and operated an independent commercial cleaning business, providing sanitation and infection control services to healthcare, retail, and office facilities.
- Delivered high-quality cleaning, disinfection, and contamination control services in compliance with OSHA standards and CDC guidelines.
- Utilized EPA-approved disinfectants and proper PPE to ensure safe and effective pathogen mitigation.
- Implemented structured infection prevention protocols to reduce cross-contamination risks in high-traffic environments.
- Managed client relationships, contracts, scheduling, and service agreements to maintain high customer satisfaction and retention.
- Oversaw supply procurement and inventory control to ensure operational efficiency and cost management.
- Conducted quality assurance inspections to maintain regulatory compliance and service excellence.
- Maintained accurate service documentation and adhered to safety regulations and industry best practices.
Education
Bachelor of Science - Cybersecurity
Gardner-Webb University
Boiling Springs, NC05.2026
Skills
- Achieved enhanced network security through effective implementation of TCP/IP, DNS, and DHCP protocols Delivered robust firewall configurations that strengthened network defenses Improved security posture by executing strategic network segmentation initiatives
- Developed and executed strategies based on threat detection and incident response principles to mitigate security risks effectively
- Identified and addressed vulnerabilities, resulting in enhanced security measures Analyzed risks to inform decision-making and strengthen defenses Delivered actionable insights that improved organizational resilience against threats
- Achieved compliance with security policies through effective governance strategies Enhanced organizational resilience by implementing robust frameworks Drove improvements in security practices, resulting in increased stakeholder confidence
- Designed comprehensive IAM solutions, focusing on secure access and identity verification
- Achieved enhanced security through successful deployment of multi-factor authentication solutions Improved user access management by developing effective access control models Contributed to organizational security by promoting adherence to established protocols
- Crafted detailed plans focusing on increasing security awareness and reducing potential risks within the organization
- Achieved enhanced team proficiency in cryptography fundamentals through targeted training on hashing, encryption, and public key infrastructure Fostered a culture of security awareness by promoting best practices in cryptographic applications
- Conducted assessments of operating systems security, focusing on Windows and Linux fundamentals to enhance system integrity
Certification
- TestOut Hybrid Server Pro: Core
- TestOut Ethical Hacker Pro
- TestOut CyberDefense Pro
- Competency in Networking
Timeline
Assistant Store Manager
AT&T
08.2022 - 07.2023
Sales Associate
AT&T
11.2021 - Current
Business Manager
LNT Environmental
01.2016 - 10.2021
Bachelor of Science - Cybersecurity
Gardner-Webb University