JACOB ONTIVEROS
Summary
Strong, friendly worker who has the eagerness and ability to learn and adapt quickly to changing/strenuous conditions. Skilled at navigating and utilizing Microsoft Office software. Familiar with Toast/Micros POS systems. Experienced in Data Analysis querying languages such as SQL, NoSQL, MySQL.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server Captain
Soho House New York
08.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system (micros/toast) to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers, reserve bottles of wine, spirits and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Soho House
03.2020 - 08.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system (micros/toast) to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers, reserve bottles of wine, spirits and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
The Aviary, Fulton Market
03.2018 - 03.2020
- Promptly greeted guests with a courteous and professional attitude and assisted with menu navigation while helping patrons with menu selections based on individual's preferences
- Entered guest orders into POS systems and communicated allergies/dietary restrictions with bar/kitchen staff to ensure guest safety and proper substitutions or alternatives as needed
- Maintained intimate knowledge of menu items including cocktails, spirits, wines, beers, food, and food/beverage preparation
- Presented items to guests and provided instructions and information on preparation of menu items as well as how to enjoy specific beverages/entrees
- Prepared/broke down dining room and back of house service pieces, decorations, candles, glassware, plates, flatware, etc
- Ran trays to and from the dining room
- Obtained payments by totaling charges, issuing bills, accepting payment, delivering bill and payment to host, returning change or credit card and signature slip to guests.
Valet/Transportation Supervisor
Morongo Casino Resort and Spa
03.2017 - 02.2018
- Managed day to day operations of valet and transportationdepartments
- Maintained contact with various departments via emailand phone in Microsoft Office Suite
- Delegated valet procedure andprotocol upon more than twenty-five employees
- Establishedtransportation needs for various clientele and guests including, butnot limited to, VIPs, wedding parties, airport shuttle runs, andcompany employees
- Coordinated work schedules and adjusted timesas needed
- Conducted performance reviews and ensured that valetequipment and supplies are working properly
- Worked with variousother departments to maintain peak performance and customersatisfaction.
Transportation
Valet Runner, Morongo Casino Resort And Spa
06.2014 - 03.2017
- Greeted all guests in a courteous and professional manner
- Parked and secured guest's vehicles safely and in a timely fashion
- Transported VIP guests to and from the resort property to various locations
- Referred guests to local restaurants and recommended attractions in the area
- Delivered requested items to guests' rooms
- Answered department telephone calls in a prompt and welcoming manner while using correct salutations and professional telephone etiquette.
Education
Marketing
Copper Mountain College
Joshua Tree, CAFull Stack Web Development Coding Boot Camp - Computer And Information Sciences
Northwestern University
Evanston, IL11.2023
High School Diploma -
Joshua Springs Christian School
Yucca Valley, CA06.2011
Skills
- SQL, MySQL, NoSQL,
- MongoDB Atlas & Compass
- VS Code
- Leadership by example
- Adaptable
- Strong work ethic
- VIP services specialist
- Exceptional customer service
- Strong communication skills
- Upscale Hospitality and Fine Dining background
Accomplishments
- Highest employee performance and satisfaction for 8 months of 2015 and 5 months in 2014.
Certification
Full Stack Web Development Coding Boot Camp Certificate
Timeline
Server Captain
Soho House New York
08.2022 - Current
Server
Soho House
03.2020 - 08.2022
Server
The Aviary, Fulton Market
03.2018 - 03.2020
Valet/Transportation Supervisor
Morongo Casino Resort and Spa
03.2017 - 02.2018
Transportation
Valet Runner, Morongo Casino Resort And Spa
06.2014 - 03.2017
Full Stack Web Development Coding Boot Camp Certificate
Marketing
Copper Mountain College
Full Stack Web Development Coding Boot Camp - Computer And Information Sciences
Northwestern University
High School Diploma -
Joshua Springs Christian School
Similar Profiles
T.C. TeofanT.C. Teofan
Bartender at Soho House New YorkBartender at Soho House New York
Simone JacksonSimone Jackson
Server at Soho House New YorkServer at Soho House New York
Destiny HuntDestiny Hunt
Front Desk Associate at SOHO HOUSE NEW YORKFront Desk Associate at SOHO HOUSE NEW YORK