Jacob Opyd
Linkedin.com/in/jacob-opyd
Summary
Highly motivated professional with 12 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and clients while managing administrative and sales employees. Comfortable working independently as a manager, leader, and collaborative team member. Applies business insight and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
Work History
Area Sales Manager
Factory Mattress
Austin, TX
05.2021 - Current
- Successfully completed a rigorous Accelerated Training Program, swiftly transitioning into the role of Store Manager and then Area Manager.
- Spearheaded substantial business growth by elevating customer experience, garnering positive reviews on social media, and fostering referrals achieving an impressive 100% increase in Ticket Average and Gross Profit Margin.
- Crafted a customized Customer Service Experience and team environment by leveraging previous experience and aligning with the company's core values. This strategic approach resulted in notable improvements in the company's three core pillars: Closing Ratio, Ticket Average, and Margin across multiple underperforming locations.
- Collaborated with Upper Management to orchestrate a remarkable 40% YoY increase in sales by establishing a dynamic, result-driven team environment.
- Utilized Key Performance Indicators (KPIs) and recent sales data to implement a Learning Management System (LMS) focused on self-learning, mentorship, and empowerment.
- Generated over 1000 5-star reviews showcasing a solid commitment to customer satisfaction and loyalty.
Owner, President, and CEO
E-Commerce Retailer
Austin, TX
10.2019 - 07.2021
- Drove traffic to the company websites and listings by optimizing SEO and algorithm-based opportunities and then set pricing structures according to market analytics and emerging trends.
- Negotiated with vendors to gain optimal pricing on products, resulting in a substantial increase in profit margin.
- Built a successful e-commerce company from the ground up to an average of $80K in sales monthly.
Owner Operator
Chicago Toy Company
Niagara Falls, NY
04.2014 - 03.2020
- Grew a small individual retail location into 20 locations spanning three states, providing 15 different products with over 1 million dollars in yearly sales by creating a unique customer service experience.
- Effectively managed the payroll, evaluation, supervision, and hiring of groups of up to 10 employees to create a fun and exciting sales environment for team members through team-building activities, sales goals, one-on-one coaching, and operational practices.
- Served as the face of day-to-day operations such as customer service, inventory management, supply chain logistics, sales and marketing, problem-solving, and financial tracking.
- Built relationships through long-term sales processes with Leasing Teams to provide a streamlined process for specialty leasing, such as contract negotiation, product research and development, and employee management.
District Manager
Ghost Armor/ Tech-ology
Chicago, IL
08.2011 - 04.2014
- Hired and developed a team of managers to achieve established financial plans, sales goals, and customer service objectives.
- Created KPI data and manager evaluations of employees to ensure the company's core values were being met.
- Mentored managers at the largest underperforming stores in the company to increase sales by 400% to move them to the top-performing stores in the district.
- Increased store sales output at 14 different locations by following the company core initiatives and guidance of the District Manager to become the leading district in the country.
- Created 'LEVEL UP' an 8-week training program for existing sales managers to help strengthen their knowledge of the company sales process and core initiatives.
- Worked with the District Manager to create a New Hire Training Program with multiple certifications to transition them to the sales floor.
Education
Bachelor of Science - Business Administration
Post University
Waterbury, CT08-2023
Skills
- Employee Mentorship
- Lead Generation
- Sales Course Creation
- Sales Training Experience
- Cold and Warm Calling
- Search Engine Optimization
- AI and Technical Skills
- Consultative and Relationship Selling
Accomplishments
- Ghost Armor National Sales Champion (#1 out of 1500 employees)
- Factory Mattress Presidents Club (Top 3)
- Winner of over 100 different sales competitions
- Co-founded the Tuscarora Water Drive and the Tuscarora Toy Drive
- Campaigned and helped run a successful City Council campaign
- Collaborated the Niagara Falls City Council to help deliver proactive and meaningful legislation to
the Niagara Falls area
Timeline
Area Sales Manager
Factory Mattress
05.2021 - Current
Owner, President, and CEO
E-Commerce Retailer
10.2019 - 07.2021
Owner Operator
Chicago Toy Company
04.2014 - 03.2020
District Manager
Ghost Armor/ Tech-ology
08.2011 - 04.2014
Bachelor of Science - Business Administration
Post University
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