Jacob Orellana

• Operated fryers and grills according to instructions to maintain safety and food quality.
• Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
• Prepared quality food and labeled, dated and covered items to preserve freshness.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Cooked food following specific measurements and recipes.
• Sanitized workstation at end of shift to prevent foodborne illnesses.
• Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
• Prepped vegetables and ingredients by washing, chopping and dicing.
• Safely operated ovens, fryers and grills to prevent injuries and accidents.
• Executed proper techniques when preparing menu item ingredients.
• Monitored food product stock and alerted supervisor when items ran low in time to reorder.
• Followed recipes to maintain restaurant standards and satisfy customers.
• Chopped, diced and sliced ingredients for salads, stir-fries and other dishes.
• Properly utilized various cooking utensils to prepare range of food items.
• Kept customer and food preparation areas clean and well-organized.
• Completed side tasks by restocking condiments and cleaning refrigerators.
• Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Recorded customer orders and communicated clearly to confirm each order.
• Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
• Answered customer questions about food preparation, responding to ingredient and allergen concerns.
• Suggested additional menu items, beverages and desserts to increase sales.
• Served orders to customers at windows, counters and tables.
• Cleaned food preparation areas, cooking surfaces and utensils.
• Quickly and efficiently processed payments and made accurate change.
• Completed opening, closing and shift change tasks by following company guidelines.

While I had originally just applied for the position of cashier I was put to start outside as a cart pusher. Working as a cart pusher is extremely hard work, I have to make sure that I'm stocking up enough carts for all the customers coming in and out of the store.

A couple weeks into working there I began training as a cashier, my duties included memorizing a long list of produce codes as well as making sure to politely greet every customer and give correct change as customer service is the most important thing.

• Took out store trash and cleaned up the parking area.
• Retrieved carts from docking areas in retail parking lots.
• Organized carts in bay after returning them from parking lot.
• Provided customers with payment information and processed credit card payments and cash transactions.
• Minimized long register lines by providing timely sales transaction completion.
• Carried bags and offered other forms of assistance to patrons and customers needing extra help.
• Assessed customer needs and responded appropriately to questions.
• Worked with customer service to resolve issues.
• Answered customer quests, provided store information and escorted to desired store areas.
• Processed all transactions efficiently and timely.

While working as a fulfillment associate I was tasked with scanning several hundreds of packages each day, and making sure that they were all place in their appropriate shipping areas. I had to make sure I was multitasking by scanning at a good steady rate as to not fall behind and ensuring everything I put was where it was supposed to be.

• Met incoming trucks, unloaded merchandise and moved containers or pallets to staging locations.
• Adhered to safety procedures and reported hazards to management.
• Operated handheld scanners to track all item movements.
• Unloaded cargo from truck with hand trucks and pallet jacks.
• Resolved customer inquiries regarding order status and delivery.
• Organized warehouse shelves and bins in an orderly fashion.
• Utilized barcode scanners to track all merchandise movements accurately.
• Ensured compliance with safety regulations while handling hazardous materials.
• Operated forklift, pallet jack, or other equipment as needed.

As a member of the crew I was part of a team diligently working to complete every customer's order in a timely manner.

• Observed safety precautions and practices when using heavy machinery and equipment.
• Kept the place clean and ensured equipment and dishes were properly sanitized.
• Followed all company safety standards, including food quality and sanitation procedures.
• Greeted guests in a pleasant and courteous manner.