Jacob Osborn
Summary
Dynamic and professional individual with a proven track record in customer service and sales expertise, notably at Merck Animal Health. Achieved significant business growth by leveraging customer education and strategic sales planning. Consistently enhances customer satisfaction as a logical and experienced Territory Sales Manager. Recognized for excelling in enhancing customer loyalty through problem resolution and robust product knowledge. Demonstrates leadership abilities and prioritizes operational efficiency and team productivity. Poised when communicating with customers and vendors, analyzing and resolving complex issues, and documenting accurate notes of account interactions. Adaptable professional skilled in engaging with diverse customer profiles and tailoring solutions to meet varying needs.
Overview
30
30
years of professional experience
Work History
Sr. Customer Representative Sales
Merck Animal Health
05.2018 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with team members to enhance customer service experience and exceed team goals.
- Increased efficiency and team productivity by promoting and planning training sessions.
Solution Sales Specialist
Delaval Dairy Service
06.2016 - 05.2018
- Participated in industry events and conferences to stay current on emerging trends and technologies.
- Implemented strategic sales plans that aligned with the company''s overall objectives and revenue goals.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Created product training plans centered on customer success and satisfaction.
Route Sales Representative
Northstar Dairy Service
11.2013 - 06.2016
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maximized sales through effective territory management and strategic route planning.
- Maintained positive relationships with customers to promote continued business opportunities.
Dairy Manager
Bateman's Mosida Farms
12.2001 - 11.2013
- Implemented protocols for herd health and reproduction to achieve higher efficiencies and profitability.
- Worked closely with employees to improve practices and techniques optimizing performance.
- Streamlined dairy operations for increased productivity by optimizing staff scheduling and task delegation.
- Collaborated with dairy consultants to develop strategic plans for the growth of the dairy operation with overall business objectives.
Owner
JGO Holsteins
01.1995 - 11.2001
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Successful in recruiting, hiring and training of team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Science - Economics
Utah State University
Logan, UT08-2012
High School Diploma -
Payson High School
Payson, UT05-1991
Skills
- Customer Service
- Problem Resolution
- Product Knowledge
- Call Management
- Sales expertise
- Brand representation
- Product Education
- Sales Planning
- Market Awareness
- Customer Relationship Management
COE Merck Animal Health 2021
Won Circle of Excellence for sales growth in 2021
Merck Impact Award 2020
Was nominated and received a Merck Impact Award for my work with my team
Timeline
Sr. Customer Representative Sales
Merck Animal Health
05.2018 - Current
Solution Sales Specialist
Delaval Dairy Service
06.2016 - 05.2018
Route Sales Representative
Northstar Dairy Service
11.2013 - 06.2016
Dairy Manager
Bateman's Mosida Farms
12.2001 - 11.2013
Owner
JGO Holsteins
01.1995 - 11.2001
Bachelor of Science - Economics
Utah State University
High School Diploma -
Payson High School