Jacob Ouimette
Millbury,MA
Summary
Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technology Assistant
Town Of Oxford
10.2020 - Current
- Demonstrate expertise in hardware, software, and networking, with focus on maintaining and troubleshooting systems while minimizing downtime.
- Install and manage operating systems, applications and updates for 900+ users.
- Oversaw Mobile Device Management (MDM), group policy implementation, and streamlined device distribution under the guidance of the IT Director.
- Promote cost-effective solutions due to budget constraints. Achieved cost savings of approximately $1,200 by effectively repairing and refurbishing Chromebooks within the district.
Game Advisor
Gamestop
10.2018 - 12.2022
- Offered comparative analysis between games and system platforms to assist purchase decisions.
- Balanced and adjusted gameplay experiences to increase critical and commercial success of product.
- Prioritized tasks and carefully managed time and to consistently meet release dates.
- Monitored online forums and social media platforms to identify common issues reported by users, enabling proactive support solutions.
Support Technician
AKUITY Technologies
06.2019 - 02.2020
- Assisted in onsite project rollouts for infrastructure initiatives and played a key role in emergency response resolutions.
- Created comprehensive documentation for support processes, enabling faster issue resolution for team members.
- Regularly monitored system performance to proactively identify potential issues, addressing user permissions through Active Directory to maintain functionality and security.
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
Education
High School Diploma -
Tantasqua Regional High School
Fiskdale, MA04.2018
Skills
- Microsoft Suite
- Google Suite
- Network Administration
- System Administration
- Documentation
- Hardware/Software Troubleshooting
- Scripting
Certification
- CompTIA Server+ 2024
- CompTIA A+ 2023
Timeline
Technology Assistant
Town Of Oxford
10.2020 - Current
Support Technician
AKUITY Technologies
06.2019 - 02.2020
Game Advisor
Gamestop
10.2018 - 12.2022
High School Diploma -
Tantasqua Regional High School
- CompTIA Server+ 2024
- CompTIA A+ 2023
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