Jacob Pertzsch
Minneapolis,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Field Service Technician
John A. Dalsin & Son Inc.
Minneapolis, MN
07.2019 - Current
- Trained apprentice technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Worked with diverse types of weather and ground conditions.
- Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Mass Production Team Leader
Hermes Floral & Greenhouses Inc.
Falcon Heights, MN
10.2006 - 08.2012
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Evaluated customer needs and feedback to drive product and service improvements.
Assistant Store Manager
Foot Locker Inc.
Saint Paul, MN
03.2003 - 10.2006
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Certificate - Construction Trades
07.2019
High School Diploma -
05.1998
Skills
- Power Tools Operation
- Building Maintenance
- Multiple Priorities Management
- Work Order Management
- Valid Driver's License
- Problem-Solving
- Worksite preparation
- Relationship Building
Accomplishments
Goodwill Power of Work Award Winner 2019
Languages
English
Native or Bilingual
Timeline
Field Service Technician - John A. Dalsin & Son Inc.
07.2019 - Current
Mass Production Team Leader - Hermes Floral & Greenhouses Inc.
10.2006 - 08.2012
Assistant Store Manager - Foot Locker Inc.
03.2003 - 10.2006
Saint Paul College - A Community And Technical College - Certificate, Construction Trades
Onalaska Luther High School - High School Diploma,