Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jacob Petterson

Desktop Support
Des Moines,IA

Summary

Experienced Writer & Communicator with over 3 years of experience in digital and online industries. Excellent reputation as first line of support for resolving website problems, improving customer satisfaction, and driving overall operational improvements.

Overview

1
1
Certification
6
6
years of professional experience

Work History

Director of Development & Communications

Vote Smart
Des Moines, IA
03.2017 - Current
  • Oversee the production of the companies digital marketing efforts
  • Engage with website users online over a variety of social media & email marketing platforms
  • Manage database of donors and website users
  • Track website traffic & incoming money via Google Analytics
  • Assist website users and department staff with hardware/software troubleshooting

Operations Specialist

Men's Style Lab
Des Moines, IA
02.2016 - 02.2017
  • Assist with the production of the companies bi-annual magazine
  • Engage with customers over a variety of social media platforms
  • Track website traffic via Google Analytics
  • Update shipping and receiving records
  • Ensure orders are accurate and complete

Editorial Intern

Little Village Magazine
Iowa City, IA
10.2014 - 07.2015
  • Write weekly articles concerning the cultural happenings of eastern Iowa
  • Fact check articles for print and digital publication
  • Contact and interview sources
  • Work in a fast-paced, high volume, deadline driven environment
  • Support editor and website producers in multiple tasks relating to preparing stories for print publication and digital-media publication

Education

Bachelor of Arts - English

University of Iowa
Iowa City

Skills

    MS Office, including Word, Excel, Powerpoint and Outlook

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Certification

CompTIA A+ Certification - May 2021

Timeline

CompTIA A+ Certification - May 2021

05-2021

Director of Development & Communications

Vote Smart
03.2017 - Current

Operations Specialist

Men's Style Lab
02.2016 - 02.2017

Editorial Intern

Little Village Magazine
10.2014 - 07.2015

Bachelor of Arts - English

University of Iowa
Jacob PettersonDesktop Support