Jacob Petterson
Desktop Support
Des Moines,IA
Summary
Experienced Writer & Communicator with over 3 years of experience in digital and online industries. Excellent reputation as first line of support for resolving website problems, improving customer satisfaction, and driving overall operational improvements.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Director of Development & Communications
Vote Smart
Des Moines, IA
03.2017 - Current
- Oversee the production of the companies digital marketing efforts
- Engage with website users online over a variety of social media & email marketing platforms
- Manage database of donors and website users
- Track website traffic & incoming money via Google Analytics
- Assist website users and department staff with hardware/software troubleshooting
Operations Specialist
Men's Style Lab
Des Moines, IA
02.2016 - 02.2017
- Assist with the production of the companies bi-annual magazine
- Engage with customers over a variety of social media platforms
- Track website traffic via Google Analytics
- Update shipping and receiving records
- Ensure orders are accurate and complete
Editorial Intern
Little Village Magazine
Iowa City, IA
10.2014 - 07.2015
- Write weekly articles concerning the cultural happenings of eastern Iowa
- Fact check articles for print and digital publication
- Contact and interview sources
- Work in a fast-paced, high volume, deadline driven environment
- Support editor and website producers in multiple tasks relating to preparing stories for print publication and digital-media publication
Education
Bachelor of Arts - English
University of Iowa
Iowa CitySkills
MS Office, including Word, Excel, Powerpoint and Outlook
Wordpress and Drupal
Adobe Photoshop and Canva
Windows/macOS/Linux
Software/Hardware Troubleshooting
Effective writing and communication skills
Ability to think critically, analyze situations from multiple viewpoints and research matters to define key issues
Flexible team player who prospers in a fast-paced work environment based on experiences in educational and professional settings
Customer Service
Exceptional telephone etiquette
Certification
CompTIA A+ Certification - May 2021
Timeline
CompTIA A+ Certification - May 2021
05-2021
Director of Development & Communications
Vote Smart
03.2017 - Current
Operations Specialist
Men's Style Lab
02.2016 - 02.2017
Editorial Intern
Little Village Magazine
10.2014 - 07.2015
Bachelor of Arts - English
University of Iowa