Jacob Phillips
Fairborn
Summary
Logistics professional of 15 plus years with proven track record in managing terminal operations and driving operational success. Known for fostering collaborative team environments and consistently achieving results in dynamic settings. Skilled in operational management and strategic planning, with reputation for adaptability and reliability.
Overview
23
23
years of professional experience
Work History
Terminal Manager
Saia LTL Freight
07.2025 - 12.2025
- Managed daily terminal operations and ensured efficient freight handling.
- Supervised staff and trained team members on safety procedures.
- Coordinated inbound and outbound shipments to optimize logistics flow.
- Oversaw maintenance of terminal equipment and facilities.
- Developed schedules for staff to meet operational demands.
- Communicated with customers to address service inquiries and issues.
- Managed daily operations of the terminal, including staff scheduling and inventory management.
- Developed safety protocols to ensure compliance with OSHA regulations and company policies.
- Communicated with dispatched personnel and drivers to ensure efficiency.
- Supervised worker efficiency and rectified issues with performance.
- Implemented process improvements to enhance operational efficiency.
- Ensured compliance with safety regulations and company policies.
- Implemented strategies to optimize efficiency across all departments while minimizing costs.
- Organized training programs for employees regarding safety protocols, customer service techniques.
- Analyzed data related to customer trends and employee productivity in order to identify areas for improvement.
Operations Manager
Saia LTL Freight
09.2023 - 07.2025
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Created detailed reports on the performance of individual departments within operations.
- Developed and implemented operational procedures to ensure quality standards are met.
- Developed strategic initiatives that increased overall efficiency in supply chain operations.
- Oversaw inventory management systems to maintain accurate stock levels and minimize losses.
- Managed a supervision staff across all shifts to improve KPI's
Terminal Training Supervisor
Saia LTL Freight
08.2021 - 09.2023
- Developed training programs for new employees in logistics and operations.
- Coordinated training schedules to ensure timely onboarding of staff.
- I traveled the region to open new terminals, train new Terminal Managers, and staff.
- Delivered hands-on training sessions on safety protocols and equipment usage.
- Facilitated workshops to enhance employee skills and knowledge retention.
- Collaborated with management to align training initiatives with company goals.
- Maintained training records and compliance documentation for regulatory standards.
- Conveyed current policy, procedure and compliance information to employees.
- Assisted in designing course curriculums that met organizational objectives while adhering to industry standards.
Inbound Planner /Transportation Dispatcher
Saia LTL Freight
03.2018 - 08.2021
- Coordinated cross-functional teams to ensure timely delivery of project milestones and deliverables.
- Managed budget forecasts, optimizing resource utilization across multiple projects simultaneously.
- Established performance metrics to evaluate project success, driving continuous improvement initiatives.
- Optimized inventory control, reducing waste and improving costefficiency.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Presented progress reports regularly to senior management during project updates meetings.
- Evaluated key performance indicators regularly, making data-driven adjustments to plans when necessary.
Lead Supervisor
R&L Carriers
05.2008 - 03.2018
- Oversaw daily operations, ensuring team adherence to safety protocols and quality standards.
- Mentored staff, fostering skills development and promoting a collaborative work environment.
- Streamlined workflows, enhancing efficiency and reducing turnaround times for projects.
- Implemented training programs that improved employee performance and job satisfaction.
- Analyzed operational processes, identifying areas for improvement and cost savings.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Lead
ABX Air
03.2003 - 05.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with load planning C containers on the aircraft.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Clinton Massie
Wilmington, OH05-2002
Skills
- Staffing management
- Operational procedures
- Performance reporting
- Quality assurance
- Data analysis
- Time management
- Inventory management
- Problem solving
- Employee training
- Effective communication
- Team leadership
- Transportation planning
- Load planning
- Operations management
- Dispatch and supervision
- Retail management
- Policy enforcement
- Driver recruitment
- Transportation systems
- Logistics optimization
Timeline
Terminal Manager
Saia LTL Freight
07.2025 - 12.2025
Operations Manager
Saia LTL Freight
09.2023 - 07.2025
Terminal Training Supervisor
Saia LTL Freight
08.2021 - 09.2023
Inbound Planner /Transportation Dispatcher
Saia LTL Freight
03.2018 - 08.2021
Lead Supervisor
R&L Carriers
05.2008 - 03.2018
Lead
ABX Air
03.2003 - 05.2008
High School Diploma -
Clinton Massie