Jacob Pickett
SANGER,TX
Summary
Driven professional with a proven track record in customer service and hospitality services, notably at Ifoam. Excelled in guest relations and problem-solving, significantly contributing to team success by surpassing guest satisfaction targets. Skilled in cash handling and time management, fostering teamwork and client satisfaction through effective communication and mentorship.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Ifoam
04.2021 - 09.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Juvenile Staff
Outside in
03.2019 - 08.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with juveniles and other staff members.
- Responded sensitively and competently to service juveniles with diverse cultural backgrounds.
- Participated in team-building activities to foster teamwork and collaboration.
- Assisted with onboarding new juvenile members, providing orientation and support.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Education
GED -
Edgewood
Trenton Ohio05.2018
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Guest Relations
Timeline
Front Desk Agent
Ifoam
04.2021 - 09.2023
Juvenile Staff
Outside in
03.2019 - 08.2021
GED -
Edgewood
Similar Profiles
Clinton ReaClinton Rea
Crew Leader - Truck Driver at iFoamCrew Leader - Truck Driver at iFoam
Claudia MeinickeClaudia Meinicke
OT4D Senior Project Coordinator at IFOAM – Organics InternationalOT4D Senior Project Coordinator at IFOAM – Organics International
Jacob DomyanicJacob Domyanic
Sales Manager at Ifoam Spay InsulationSales Manager at Ifoam Spay Insulation