JACOB QUALK
Atwater
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
13
13
years of professional experience
Work History
FedEx Express
01.2024 - Current
UPS
01.2013 - 01.2024
- Worked part-time until 2019 and then transitioned to a more full-time career.
Manager
McDonald's
Alliance/Canton
01.2013 - 01.2019
- Worked as a crew trainer and then became a manager.
Cellular Sales Associate/Electronics Sales Associate
Walmart seasonal
Canton
09.2016 - 05.2017
- Resolved customer complaints in an efficient manner.
- Trained new associates on operational procedures such as opening and closing duties, stocking shelves.
- Followed up with customers after purchase to ensure satisfaction levels were met.
- Managed online orders placed through company website or app.
Education
High School -
Alliance High School
Alliance, OHSkills
- Customer service
- Team building
- Employee training
- Inventory control
- Time management
- Financial forecasting
- Dependable and responsible
- Organization and time management
- Multitasking
- Communication
References
- Jefferson Johnson, UPS Supervisor, 330-605-4219
- Scotty Jones, UPS Coworker, 330-575-7038
- Jessicka Wilson, McDonald's Coworker, 330-903-4838
- Brandy Moore, FedEx Express Supervisor, 330-224-4286
Timeline
FedEx Express
01.2024 - Current
Cellular Sales Associate/Electronics Sales Associate
Walmart seasonal
09.2016 - 05.2017
UPS
01.2013 - 01.2024
Manager
McDonald's
01.2013 - 01.2019
High School -
Alliance High School