Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jacob Ransom

Saint Joseph,MO

Summary

Customer service professional with experience at Hy-Vee, adept at resolving complaints and enhancing customer satisfaction. Skilled in active listening and critical thinking, I excel in high-pressure environments, while finding the best results for both the company and customer. Proven ability to manage escalated situations effectively while maintaining professionalism and delivering exceptional service. At all three jobs I have worked I have always been on time and as productive as possible. I take pride in my work, regardless of what it might be.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Hy-Vee
11.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure.
  • Resolved customer complaints.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
  • Responded to customer requests for products, services, and company information.

Lifeguard

City Of Savannah
06.2024 - 08.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Line Cook

McCalisters Deli
08.2023 - 06.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Education

Bachelor of Science - Political Science

University of Missouri
Columbia, MO

Central High School
Saint Joseph, MO
05.2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Cashier
  • Problem solving

Timeline

Customer Service Representative

Hy-Vee
11.2024 - Current

Lifeguard

City Of Savannah
06.2024 - 08.2024

Line Cook

McCalisters Deli
08.2023 - 06.2024

Bachelor of Science - Political Science

University of Missouri

Central High School
Jacob Ransom