Jacob R. Armstrong
Las Vegas
Summary
Experienced service industry professional with nearly ten years of experience in diverse restaurant settings. Skilled in adapting quickly and effectively to deliver exceptional service in both fast-paced or intimate service environments.
Overview
10
10
years of professional experience
Work History
Food Server
Buffalo Wild Wings
03.2023 - Current
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Bartender
Hop Nuts Brewing
03.2023 - Current
- Demonstrated exceptional communication and customer service skills by engaging and entertaining bar patrons in a lively and fast-paced bar environment
- Expertise in a wide variety of craft beers, continuously expanding knowledge to provide recommendations to customers
- Managed inventory and ordering of bar supplies to maintain stock levels during busy periods
- Ensured cleanliness and organization of the bar area, including stocking supplies, washing glasses, and handling cash transactions accurately
- Cultivated strong relationships with regular customers, resulting in increased repeat business and positive referrals
- Adapted to a self-sufficient work environment, demonstrating autonomy and efficiency in daily tasks.
Server
Luc Lac Vietnamese Kitchen
05.2022 - 12.2022
- Demonstrated ability to thrive in a fast-paced, takeout-oriented restaurant environment
- Developed strong relationships with food and alcohol service professionals
- Provided exceptional customer service by accurately taking and delivering food and beverage orders
- Collaborated effectively with kitchen staff and management to ensure timely order preparation and delivery
- Adapted to a more streamlined and regimented work environment
- Successfully transitioned from seasonal to permanent employee status
Bartender/Shift Manager
Cha Cha Cha Taqueria Inc.
01.2021 - 05.2022
- Produced cocktails with consistent quality to ensure guest satisfaction
- Administered restaurant operations, including inventory management and ordering of bar supplies
- Demonstrated strong leadership skills by training new bartenders on company protocols and standards for customer service
- Managed team effectively during high-volume periods
- Implemented strategies to improve efficiency and customer satisfaction
- Showcased ability to work independently and manage others effectively in a fast-paced environment
Server/Expo/Host/Busser
THE ALE HOUSE
03.2015 - 11.2020
- Demonstrated exceptional knowledge of wine, beer, and spirits, with a focus on craft beer
- Practiced safe and sanitary food handling procedures
- Provided excellent customer service as a Server, including taking orders, delivering food and beverages, and addressing customer inquiries promptly
- Ensured smooth operations as an Expo by coordinating food ticket times and organizing plates
- Maintained a clean and organized dining area, including clearing and resetting tables, restocking supplies, and assisting staff as needed
- Greeted and seated guests in a friendly and welcoming manner as a Host, managing guest flow and reservations efficiently.
Education
High School Diploma -
Fruita Monument High School
Fruita, CO05-2015
Skills
- Cash handling
- Menu memorization
- Service prioritization
- POS system operations
- Conflict resolution
- High volume dining
- Suggestive selling
- Bar terminology
- Team player
- Warm and friendly
- Reliable and responsible
- Decision-making
- High energy and stamina
- Cool under pressure
- Safe food handling
Timeline
Food Server
Buffalo Wild Wings
03.2023 - Current
Bartender
Hop Nuts Brewing
03.2023 - Current
Server
Luc Lac Vietnamese Kitchen
05.2022 - 12.2022
Bartender/Shift Manager
Cha Cha Cha Taqueria Inc.
01.2021 - 05.2022
Server/Expo/Host/Busser
THE ALE HOUSE
03.2015 - 11.2020
High School Diploma -
Fruita Monument High School
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