Jacob Renteria
Kingwood,TX
Summary
Results-driven professional with experience as a Service Advisor, Sales Associate, and Store Manager. Strong in customer service, sales, and team leadership, with a proven ability to drive revenue, resolve issues, and maintain efficient daily operations in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Service Advisor
Mercedes Benz of the Woodlands
The Woodlands, TX
04.2024 - Current
- Assisted customers in scheduling service appointments and addressing inquiries promptly.
- Provided detailed explanations of service options and vehicle maintenance requirements.
- Coordinated with technicians to ensure timely completion of services and repairs.
- Maintained accurate records of customer interactions and service history in dealership software.
- Collaborated with sales team to identify opportunities for upselling additional services.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Sales Associate
Parkway Family Mazda/Kia
09.2023 - 04.2024
- Assisted customers in selecting vehicles that met their needs and preferences.
- Demonstrated vehicle features and capabilities to enhance customer understanding.
- Processed sales transactions accurately and efficiently at point-of-sale system.
- Provided follow-up communication to ensure customer satisfaction post-purchase.
- Built relationships with customers to encourage repeat business.
Manager
Marcos Pizza
Kingwood, TX
11.2020 - 05.2022
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented inventory control procedures to minimize waste and manage costs effectively.
- Trained and mentored team members on operational best practices and customer service standards.
- Enhanced workflow processes, contributing to improved order accuracy and speed of service.
Education
No Degree - Business Administration And Management
Lone-Star College
Kingwood, TXHigh School Diploma -
Homeschooling
Houston, TX05.2021
Skills
- Customer service
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Complaint resolution
- Goal-oriented mindset
Timeline
Service Advisor
Mercedes Benz of the Woodlands
04.2024 - Current
Sales Associate
Parkway Family Mazda/Kia
09.2023 - 04.2024
Manager
Marcos Pizza
11.2020 - 05.2022
No Degree - Business Administration And Management
Lone-Star College
High School Diploma -
Homeschooling