Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Ringold

Fruitland,MD

Summary

Service-driven team supervisor bringing over 10 years of experience in Casino/Gaming field services. Forward-thinking and hardworking with a disciplined and detail-oriented approach to coordinating projects, team operations and call management. Building and maintaining productive relationships with team members, suppliers and customers.

Overview

12
12
years of professional experience

Work History

Market Manager

Diamond Game Enterprises
Chatsworth
04.2023 - Current
  • Developed and implemented annual financial plans and budgets.
  • Oversee projects and day to day operations in Virginia and Maryland
  • Determine positive solutions for our customers by researching data and coming up with a plan to generate more revenue.
  • Install and maintain our equipment, oversee any service needed on a daily basis.
  • Research and act on any business opportunity in my area that is able to utilize our equipment.
  • Helping veteran Organizations (American Legion, VFW) generate revenue with our gaming equipment.
  • Work with a 3rd party service vendor for multiple markets to ensure customer satisfaction

Field Service Supervisor

Everi Holdings Inc.
Fruitland, MD
02.2016 - 03.2023
  • Coordinated work between team, other departments, subcontractors and customers.
  • Managed team of 12 service technicians in installation projects.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Traveled to 10 casino's per month to evaluate equipment and performance.
  • Checked team member performance and quality of work against established standards.

Field Service Technician

Maryland Live Casino
Hanover, MD
10.2014 - 02.2016
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Was a lead technician for my shift that was in charge of making sure that slot machine's stayed in service and playable.
  • Reported issues to management that couldn't be resolved and passed on information from shift to shift that needed to be explained.
  • Maintained equipment performance by cleaning components.
  • Collaborated with team members to assess equipment performance needs.

Field Service Technician

Gantech
Columbia,, MD
02.2013 - 10.2014
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Diagnosed and repaired mechanical issues according to industry standards.

Education

High School Diploma -

South Carroll High School
Sykesville, MD
05.2009

Some College (No Degree) - Sports Management

West Virginia University
Morgantown, WV

Some College (No Degree) - Sports Management

Potomac State College of WVU
Keyser, WV

Skills

  • Work Estimation
  • Tool and Parts Inventory Oversight
  • Personnel Skill Assessments
  • Skilled Maintenance and Repair
  • Vendor Relations
  • Decision Making
  • Team Collaboration
  • Job Prioritizing
  • Personnel Management
  • Schedule Preparation

Timeline

Market Manager

Diamond Game Enterprises
04.2023 - Current

Field Service Supervisor

Everi Holdings Inc.
02.2016 - 03.2023

Field Service Technician

Maryland Live Casino
10.2014 - 02.2016

Field Service Technician

Gantech
02.2013 - 10.2014

High School Diploma -

South Carroll High School

Some College (No Degree) - Sports Management

West Virginia University

Some College (No Degree) - Sports Management

Potomac State College of WVU

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Jacob Ringold