Wade Mickelson
Twin Valley,MN
Summary
Seasoned Service Manager bringing 30 years of agricultural equipment experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
29
29
years of professional experience
Work History
Service Manager
Titan Machinery
Ada, MN
04.2008 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Built and maintained vendor relations.
- Industry knowledge .
- Vendor sourcing.
- Sound Judgement.
- Customer relations.
Field Service Technician
Titan Machinery
Ada, Minnesota
04.1993 - 04.2008
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Education
Associate of Science - Diesel Technology
Moorhead Technical College
05.1993
Skills
- Personnel Skill Assessments
- Quoting and Estimating
- Quality Control
- Work Planning and Prioritization
- Accident and Injury Investigation
- Staff Supervision
- Critical Thinking
- Tool and Parts Inventory Oversight
- Customer Service
- Skilled Maintenance and Repair
- Work Estimation
- Employee Relations
- Time Management
Timeline
Service Manager
Titan Machinery
04.2008 - Current
Field Service Technician
Titan Machinery
04.1993 - 04.2008
Associate of Science - Diesel Technology
Moorhead Technical College
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