Allan Popoff
Summary
Talented leader and analytical problem-solver with over [42] years of experience successfully managing front-line service operations. Efficiently maintain and repair large large tonnage equipment and controls Coordinate resources and staff to handle any requirement. Owned and operated a successful commercial air conditioning service business for 20 years.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Manager
Diversified Thermal Services
Anaheim, CA
02.2017 - 11.2021
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Followed up with customers during and after installations to verify satisfaction.
Company Owner
Golden State Air Conditioning And Refrigeration
Anaheim, CA
01.1994 - 01.2016
- Managed employees by supervising daily tasks.
- Aligned branding initiatives and sales strategies with client goals.
- Supported company goals through careful reinvestment of profits.
- Motivated employees to consistently improve performance through company-wide incentive plans.
Education
Trade School - Heating, Air Conditioning, And Refrigeration Installation And Repair
Joint Journeyman And Apprentice Training Center
Los Angeles, CA05.1989
Skills
- Work Estimation
- Decision Making
- Worker Training
- Safety Compliance
- Performance Evaluations
- Schedule Preparation
- Personnel Skill Assessments
- Resource Allocation
- Customer Relations
- Skilled Maintenance and Repair
- Personnel Management
Accomplishments
- Supervised team of staff members. Graduated apprenticeship program and 14 years of technical training
Certification
- License - epa
- [Apprentice and journeyman Training - 14 years
Timeline
Service Manager
Diversified Thermal Services
02.2017 - 11.2021
Company Owner
Golden State Air Conditioning And Refrigeration
01.1994 - 01.2016
Trade School - Heating, Air Conditioning, And Refrigeration Installation And Repair
Joint Journeyman And Apprentice Training Center