Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jacob Ritchey

Pittsburgh,PA

Summary

Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.

Experienced in various types of customer service with 8 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.

Overview

12
12
years of professional experience

Work History

Benefits Outsourcing Representative - CSR 2

Willis Towers Watson
04.2021 - Current
  • Responded to participant questions via telephone and written correspondence regarding health & welfare benefits, and eligibility information.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions..
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Assist colleagues by providing information and assistance to various questions.
  • Draft and quality review message correspondence to participants.
  • Assist with various reporting tasks which includes quality reviewing participant interactions and utilizing Microsoft applications.
  • Maintaining high quality performance scores consistently for each interaction with a participant.

Sales Representative

Sprint Corp.
03.2019 - 07.2021
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Helped resolve client problems quickly with superior customer service.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.

Food Service Worker

The Crafthouse Stage & Grill
09.2013 - 12.2017
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Cooked batches of food according to standard recipes.
  • Strategically plated hot meals and salads in aesthetically pleasing arrangements.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Line Cook

Pizza Hut
11.2015 - 05.2016
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Distributed food to team members with efficiency in high-volume environment.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.

Education

High School Diploma -

Baldwin High School
Pittsburgh, PA

Skills

  • Customer service
  • Problem solving strength
  • Customer Relations
  • Problem resolution
  • Communications
  • Client Service
  • Technology and typing proficiency

Additional Information

On the side I have worked with computers for about 13 years. I am very comfortable around all types of technology and eager to learn even more. I have built computers, also troubleshooted them for myself and others in various ways. I am confident in my skill set to learn new technology and any software needed for my job. I am proficient in Microsoft applications as well.

Timeline

Benefits Outsourcing Representative - CSR 2

Willis Towers Watson
04.2021 - Current

Sales Representative

Sprint Corp.
03.2019 - 07.2021

Line Cook

Pizza Hut
11.2015 - 05.2016

Food Service Worker

The Crafthouse Stage & Grill
09.2013 - 12.2017

High School Diploma -

Baldwin High School

Similar Profiles

CREATE PROFILE