Jacob Roadcap
Cape Coral,FL
Summary
My position at Pinch A Penny Pool Patio Spa improved my skills in POS systems and employee training, and I became skilled at balancing drawers and improving customer satisfaction. Excellent customer service was displayed by quickly resolving problems, which significantly raised customer satisfaction. I constantly surpass my employer's expectations because I am skilled at handling cash and creating excellent relationships.
Overview
3
3
years of professional experience
Work History
Cashier/Customer Service Cashier
Pinch A Penny Pool Patio Spa
Cape Coral, FL
09.2021 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues.
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed.
- Utilized POS system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs.
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers.
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers.
- Suggested alternative products when requested items were out of stock.
- Performed opening and closing duties, including counting money in the register before and after shifts.
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods.
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction.
Church Volunteer
Cape Christian Fellowship
Cape Coral, FL
12.2022 - 12.2022
- Greeted and welcomed guests to the event venue.
- Assisted in setting up chairs, tables, and other decorations prior to the start of the event.
- Assisted with clean-up duties after conclusion of event activities.
- Supervised children's activities during designated times throughout an occasion.
- Provided information about the event and answered questions from attendees.
Event Volunteer
Coastal Conservation Association
Fort Myers, FL
03.2022 - 03.2022
- Greeted and welcomed guests to the event venue.
- Assisted in setting up chairs, tables, and other decorations prior to the start of the event.
- Provided information about the event and answered questions from attendees.
- Managed registration desk for incoming guests and distributed materials.
- Assisted with clean-up duties after conclusion of event activities.
- Organized and distributed promotional material to potential customers at the event site.
- Ensured that all equipment used was properly stored following each activity session.
Education
Some College (No Degree) -
Florida SouthWestern Collegiate High School
Fort Myers, FLSkills
- Drawer balancing
- Cash Register Operation
- Customer Assistance
- Cash Handling
- Product Recommendations
- Returns processing
- Customer Service
- POS Systems
- Product restocking
- Time management skills
- Staff Training
References
References available upon request.
Timeline
Church Volunteer
Cape Christian Fellowship
12.2022 - 12.2022
Event Volunteer
Coastal Conservation Association
03.2022 - 03.2022
Cashier/Customer Service Cashier
Pinch A Penny Pool Patio Spa
09.2021 - Current
Some College (No Degree) -
Florida SouthWestern Collegiate High School
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