Jacob Roberts
Adak
Summary
Dynamic professional skilled in relationship building and strategic planning within operations. Demonstrated ability to resolve customer inquiries effectively while managing multiple accounts, ensuring high levels of satisfaction and operational success.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Operations Manager
Aleutian Outfitters
Adak
04.2023 - Current
- Managed fleet operations ensuring timely vehicle maintenance and inspections.
- Oversaw maintenance, appearance, and performance of company vehicles.
- Oversaw inventory management and maintained stock levels for all rental units and equipment.
- Oversaw inventory management of vehicle parts and supplies.
- Implemented process improvements to enhance operational efficiency in rentals.
- Conducted regular property inspections to ensure upkeep and safety standards.
- Resolved customer inquiries and complaints to maintain high service standards.
- Responded to customer calls to provide support and solutions.
- Welcomed customers, offered assistance and answered questions by providing rates, terms, and conditions of rental.
- Formed and sustained strategic relationships with clients.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Maintained accurate records of fleet performance and maintenance history.
Account Manager In Training
Gregory & Appel Insurance
Indianapolis
05.2020 - 04.2023
- Coordinated policy renewals and coverage updates for clients.
- Developed and maintained strong relationships with clients and stakeholders.
- Managed multiple accounts simultaneously while meeting deadlines.
- Maintained accurate records of all customer interactions in the CRM system.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Bachelor of Science - Finance And Risk Management
Butler University
Indianapolis, IN05-2020
Skills
- Project management
- Inventory management
- Fleet operations
- Operational efficiency
- Strategic planning
- Incident management
- Problem solving
- Time management
- Attention to detail
- Effective communication
- Customer service
- Relationship building
- High-pressure environments
- MS office
Certification
USCG OUPV Marine Captain
Timeline
Operations Manager
Aleutian Outfitters
04.2023 - Current
Account Manager In Training
Gregory & Appel Insurance
05.2020 - 04.2023
Bachelor of Science - Finance And Risk Management
Butler University