Jacob Rolfes
Winfield,MO
Summary
Skilled server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
4
4
years of professional experience
Work History
Server
Bristol Seafood Grill
O'Fallon , MO
2023.04 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Food Runner
Bristol Seafood Grill
O'Fallon , MO
2023.04 - Current
- Delivered food to guests in a timely manner while following safety protocols.
- Organized food orders and ensured accuracy of items served to customers.
- Ensured that all orders were correct before leaving the kitchen area.
- Double-checked meals placed in window against customer tickets for accuracy.
- Memorized dining room floor plans and understood seat number system.
- Supported serving staff in delivering accurate and well-presented food orders.
- Checked all dishes before delivering them to ensure quality standards were met.
Host
Bristol Seafood Grill
O'Fallon , MO
2023.01 - 2023.04
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed incoming calls during busy shifts.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Busser
Bristol Seafood Grill
O'Fallon , MO
2020.06 - 2023.04
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Took initiative to help others whenever necessary.
- Maintained a friendly attitude towards customers at all times.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Wiped down and cleaned chairs, booths and highchairs.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Effectively multitasked within fast-paced environment.
Education
Bachelor of Science - Exercise Science
Lindenwood University
Saint Charles, MO2024-05
Associate of Science - Biology
St Charles Community College
City Of Saint Peters, MO2022-05
Skills
- Guest Engagement
- Effective Customer Upselling
- Strong Work Ethic
- Exceptional Customer Service
- Positive and Professional
Accomplishments
- I have achieved the Dean's list at Lindenwood for three semesters in a row.
Affiliations
- I have participated in research at the EPNL at Lindenwood
- I have helped conduct research at the EPNL at Lindenwood
Timeline
Server
Bristol Seafood Grill
2023.04 - Current
Food Runner
Bristol Seafood Grill
2023.04 - Current
Host
Bristol Seafood Grill
2023.01 - 2023.04
Busser
Bristol Seafood Grill
2020.06 - 2023.04
Bachelor of Science - Exercise Science
Lindenwood University
Associate of Science - Biology
St Charles Community College
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