Jacob Roque - Gym Clerk

Summary

Detail and Motivate oriented individual with strong commitment to customer service and operational efficiency. Skilled in Multitasking, problem solving and managing responsibilities in dynamic Environments. Eager to contribute to a team and leverage strong organizational skills to support company goals and improve Customer satisfaction.

Overview

3

years of professional experience

Work History

Gym Clerk

Iramis Gym

Miami, FL

01.2022 - 12.2024

Provide excellent customer service by greeting and assisting gym members and prospective clients, ensuring a positive and welcoming experience.
Process membership registrations, renewals, and cancellations, accurately handling transactions and maintaining up-to-date records.
Manage the scheduling of personal training sessions, group classes, and equipment rentals, coordinating between clients and trainers.
Answer phone calls and emails, addressing inquiries about memberships, services, and gym policies.
Maintain cleanliness and organization of the front desk area and common spaces, ensuring a professional and efficient atmosphere.
Assist in inventory management, tracking and restocking gym supplies, merchandise, and promotional materials.
Support gym management in administrative tasks such as filing, data entry, and preparing reports.

Education

High School Diploma -

Sports Leadership And Management Charter School

542 NW 12th Ave Miami, FL 33136

Bachelor - Business Management

FIU

11200 SW 8th St, Miami, FL 33199

08-2027

Skills

Cash Management: Proficient in handling cash transactions, balancing registers, and ensuring accurate financial records
Customer Service Excellence: Adept at fostering positive relationships and resolving issues to enhance customer satisfaction
Multitasking & Time Management: Skilled in managing multiple tasks simultaneously, ensuring efficient and timely completion of duties

Data Accuracy: Expertise in minimizing data entry errors and maintaining precise records
Communication: Strong verbal and written communication skills, facilitating clear interactions with clients and colleagues
Problem-Solving: Demonstrated ability to address challenges proactively and find effective solutions

Languages

Spanish

Native or Bilingual

English