Shantell Boone

• Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
• Collaborated with hiring managers to determine job requirements and understand departmental needs.
• Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
• Conducted telephone and virtual Teams interviews to assess candidate experience and qualifications.
• Kept in communication with new hires and provided all necessary information and assistance up to completion of training.
• Developed resources to streamline the hiring process and clearly provide information to potential new hires.
• Handled administrative work such as filing documents, uploading interviews, and reviewing hiring trends during slow hiring phases.

I was just recently laid off from this position due to lack of work available with the loss of a major client.

• Calculated quotes and educated potential clients on insurance options.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
• Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.

In the 3 months I had worked here as an agent, I made top 10 agents in the region, as number 7. I am still a licensed insurance agent but no longer work in this position as I was looking for something a bit more stable financially.

• Delivered informative presentations on college admissions processes at various high schools and events.
• Established effective partnerships with community organizations to broaden outreach efforts.
• Built strong relationships with high school counselors for improved communication and collaboration.
• Fostered an inclusive environment during campus visits by creating welcoming spaces for students from diverse backgrounds.
• Organized engaging campus events, resulting in increased prospective student interest and enrollment.
• Analyzed enrollment trends using statistical data to identify areas of opportunity for future growth.

Had to resign from this position as I moved to Virginia for my spouses military orders.

• Transferred to this position from Salt & Stone.
• Was responsible for auditing all non gaming revenue and balancing reports. Ex: Hotel, Spa, KOA, Gift Shop, Food & Beverage, Food Court.
• Used problem solving skills to find more efficient ways to process reports and resolve discrepancies.
• Handled and resolved hundreds of thousands of dollars of revenue daily with integrity.

I loved this position but left for a better working environment.

• Utilized multitasking skills as we were expected to manage an average 6 to 8 table section and ensure smooth service for all tables.
• Responsibly handled all forms of payment and finalized them accordingly.
• Reset and restocked sections and all server stations before shift turnover.
• Met goals set by management and worked with others to provide an elevated experience to every guest that walked in the door.

Worked here as a server briefly before transferring to a different department within the resort.

Worked in two positions in my temporary assignment here. First at the Big Lots distribution warehouse in the manuals department and second at Roll-Offs, a dumpster manufacturer handling filing.

• Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
• Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
• Learned semi-skilled and advanced work by shadowing experienced workers.
• Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.

• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Promoted a positive work environment through effective communication with colleagues and supervisors.
• Carefully handled cash, credit, and tiered member rewards as methods of payments.
• Responsible for providing an elevated experience to all guests that set food in the venue.

• Demonstrated versatility by quickly adapting to various roles within the food service environment as needed
• Maintained customer satisfaction by using clear and concise communication skills
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers
• Collaborated with kitchen staff to correctly inform customers of unavailable dishes and delays
• Handled various methods of payment professionally and with integrity
• Used correct cleaning, sanitizing and food handling procedures to maintain optimal protection for customers
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags

Worked in this position in conjunction with Applebees.

• Checked identification to enforce age requirement for alcoholic beverages
• Monitored guests for intoxication and immediately reported concerns to management
• Handled large volumes of cash and processed payments promptly and responsibly to ensure guest satisfaction
• Determined guest preferences to suggest appropriate cocktails and increase sales
• Maintained accuracy and efficiency when processing sales transactions
• Served alcoholic and non-alcoholic beverages in the casino environment

Worked in this position in conjunction with Applebees. Pay was unstable while attempting to work both jobs and attend college.

• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
• Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
• Kept server areas clean and stocked during service hours to increase efficiency while serving tables
• Processed cash, credit and touchless transactions to fulfill customer orders

Enjoyed my time here, but left for growth opportunity.

• While the store was in the process of liquidation, I worked to ensure that store processes remained efficient
• Handled large volumes of cash while processing transactions with guests in an exchange of goods
• Maintained integrity and safety protocol while working in the jewelry department, working with high value products
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Helped maintain the cleanliness and upkeep of the store as inventory decreased

• Provided an overall pleasant experience for guests from arrival to departure
• Took reservations and to-go orders by phone, answered customer inquiries and informed of accurate wait times
• Monitored the entrance for guests while assisting fellow associates by taking and delivering drink orders, helping to keep the store running efficiently
• Worked closely with servers to efficiently set up new tables, monitor food, kitchen availability and maintain customer satisfaction