Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jacob Rosales

Laredo,TX

Summary

Personable and reliable professional with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles coupled with proficiency in problem-solving and data entry. Dedicated to creating positive experiences and fostering strong member relationships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Member Service Representative

Planet Fitness
01.2025 - 08.2025
  • Assisted members with inquiries regarding memberships and services.
  • Handled daily transactions and maintained accurate cash register operations.
  • Educated new members on facility equipment and safety protocols.
  • Resolved member complaints promptly to enhance satisfaction and retention.

Warehouse

Elliott Electric Supply
06.2024 - 08.2025

Load orders

Cut wire

Inventory

Package items

Move pallets

Summer job

Front Desk

Tru Fit
06.2023 - 08.2023

Helped sign members up to the gym

Resolved any issues

Checked members in

Made transactions

Answered online complaints

Education

Psychology (Pre Law)

The University of Texas At San Antonio
San Antonio, TX

High School Diploma -

John B Alexander High School
Laredo, TX
05.2025

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support
  • Hard working
  • Outgoing
  • Physical

Certification

Microsoft Excel

Microsoft Word

Adobe

Languages

Spanish
Professional Working

Timeline

Member Service Representative

Planet Fitness
01.2025 - 08.2025

Warehouse

Elliott Electric Supply
06.2024 - 08.2025

Front Desk

Tru Fit
06.2023 - 08.2023

Psychology (Pre Law)

The University of Texas At San Antonio

High School Diploma -

John B Alexander High School