Macie Beltran
Valencia,CA
Summary
Experienced Sales Representative bringing five years of quality performance in sales and account management roles. Diligent and charismatic professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to meeting performance goals and building strong relationships within a given book of business.
Overview
7
7
years of professional experience
Work History
Client Relations Representative
Paycom
10.2023 - Current
- Navigated complex situations tactfully, ensuring positive outcomes for both the client and the organization.
- Analyzed patterns in client feedback data to uncover actionable insights which could be used for future strategy development.
- Enhanced client satisfaction by addressing and resolving their concerns promptly and professionally.
- Assisted clients with product inquiries, providing accurate information to ensure informed purchasing decisions.
- Managed a diverse portfolio of clients, prioritizing tasks to maintain high levels of service across all accounts.
Outside Sales Representative
Emser Tile & Natural Stone
07.2019 - 09.2023
- Handled highest volume Retail & Design accounts in assigned $2 million territory
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs
- Developed and implemented successful sales strategies to increase revenue in assigned territories
- Educated customer about product features and technical details to highlight benefits and correct misunderstandings and guide market trends
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
Shift Leader
Jersey Mike's Subs
08.2017 - 05.2019
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Earned management trust by serving as key holder, responsible for opening and closing store
- Delivered superior training and leadership to boost performance and help team members achieve performance targets
- Maintained clean and well-organized production area to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Science - Business Administration
California State University - Chico
Chico, CA05.2019
Skills
- Motivated Team Player
- Account Management
- Strategic Negotiations
- Prospecting Techniques
- Exceptional Time Management
- Customer - Focused Service
- Business Development
- Strong Communication and Interpersonal skills
- Relationship Cultivation
- Excellent Presentation Skills
- Analytical Problem Solver
- Superior Organizational Skills
Timeline
Client Relations Representative
Paycom
10.2023 - Current
Outside Sales Representative
Emser Tile & Natural Stone
07.2019 - 09.2023
Shift Leader
Jersey Mike's Subs
08.2017 - 05.2019
Bachelor of Science - Business Administration
California State University - Chico
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