Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hi, I’m

Jacob Schmid

Customer Service
Poplar Grove,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
years of professional experience
2
years of post-secondary education
1

CISP Certification

Work History

ZC Logistics
Elgin, IL

Business Contact
08.2021 - Current

Job overview

  • Deployed automation tools expertly to access and update client information.
  • Delivered service to customers within agreed-upon service levels and established performance standards.
  • Screened and interviewed people for various programs and confirmed or denied eligibility using proven interview techniques.
  • Communicated policies and procedures, identified relevant issues and selected best options for resolution.

DW LLC
Elgin, IL

Dispatcher
08.2021 - Current

Job overview

  • Closely monitored dispatch board to triage and prioritize over 50 daily calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed dispatching, routing, and tracking of 35 fleet vehicles.

Education

North Boone High School
Poplar Grove, IL

High School Diploma
05.2017 - 05.2023

University Overview

Rock Valley College
Rockford, IL

Associate of Applied Science from IT Security
01.2020 - Current

University Overview

Skills

    Professional telephone demeanor

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Software

Information Systems

Certification

Class C Licensed

Timeline

Business Contact
ZC Logistics
08.2021 - Current
Dispatcher
DW LLC
08.2021 - Current

Class C Licensed

08-2021
Rock Valley College
Associate of Applied Science from IT Security
01.2020 - Current
North Boone High School
High School Diploma
05.2017 - 05.2023
Jacob SchmidCustomer Service