Jacob Schmidt
Dallas,TX
Summary
Dynamic professional with a proven track record in customer service excellence, demonstrated at Ahnnex10 by swiftly resolving high-priority issues and boosting customer retention. Skilled in effective communication and multitasking, my tech-savvy approach and detail-oriented mindset have consistently enhanced customer satisfaction and operational efficiency. Seeking to contribute to ParentSquare’s commitment to personalized service as a Customer Support Agent.
Overview
9
9
years of professional experience
Work History
Customer Success Representative
Ahnnex10
01.2020 - Current
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
Delivery Courier
Uber Eats
03.2019 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
Sales Associate
Orr Reed Wrecking Company
07.2015 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Science - Science
Dallas College
Dallas, TX05-2023
Skills
- Strong communication and interpersonal skills
- Detail-oriented with excellent multitasking abilities
- Quick learner with a tech-savvy mindset
- Ability to work flexible hours, including mornings and weekends
- Knowledge of educational technology and integration processes
- Feedback collection
- Customer Service
- Active Listening
Timeline
Customer Success Representative
Ahnnex10
01.2020 - Current
Delivery Courier
Uber Eats
03.2019 - Current
Sales Associate
Orr Reed Wrecking Company
07.2015 - 01.2021
Associate of Science - Science
Dallas College