Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Sarah Antunes

Denver,Colorado

Summary

Dedicated and results-driven Customer Success Representative with a proven track record of enhancing customer satisfaction and retention. Leveraging exceptional communication and interpersonal skills, I excel in building strong client relationships and ensuring their success. Proficient in analyzing customer needs, implementing effective solutions, and collaborating with cross-functional teams to drive product improvement. Adept at balancing strategic thinking with hands-on problem-solving to achieve optimal customer outcomes and contribute to overall business growth.

Overview

13
13
years of professional experience

Work History

Customer Success Representative

FWI/Poppulo
03.2022 - Current
  • Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
  • Brought in over $200k in ARR through CSQL's
  • Boosted customer retention through diligent follow-up and relationship-building efforts.
  • Developed comprehensive product knowledge, enabling expert advisement to our customers.
  • Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.

Front Desk Manager

FWI
09.2021 - 03.2022
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Coordinated with sales department to identify potential leads from incoming inquiries.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.

BAR MANAGER

ROOFTOP TAVERN
07.2020 - 08.2021
  • Manage a diverse hospitality team and ensured all staff members were well trained and consistently supported
  • Maintain guest relations with customers and strived to build customer loyalty with all new guests
  • Assisted in creating new cocktails, menus, and specials to run weekly.

EVENT MANAGER

SPITLER RACE SYSTEMS
04.2011 - 09.2019
  • Promoted from part time data entry to full time event manager
  • Oversaw 3,000 person events and tabulated all results for events
  • Engaging with guests and finding ways to promote their events.

MANAGER

ENCORE HOSPITALITY
12.2016 - 06.2018
  • Revitalizing our customer loyalty program and updating all guest information
  • Creating a concierge program to incentivize local hotels to encourage guests to visit our restaurant
  • Administrator of social media accounts for numerous restaurants within the restaurant group
  • Hosted employee training on proper etiquette for serving.

Education

Associates in Baking & Pastry Art -

JOHNSON AND WALES UNIVERSITY

Bachelor of Science -

JOHNSON AND WALES UNIVERSITY
05.2017

Skills

  • Strong leadership and customer service skills
  • Microsoft Office Suite: Word, PowerPoint, Excel, Outlook
  • Strong interpersonal and public speaking skills
  • Relationship Building
  • Performance Metrics
  • Team Collaboration
  • Goal Setting

Additional Information

I enjoy snowboarding on the weekends, and cooking dinner from scratch every night, as well as working out 4 times a week. It is crucial to nurture interests beyond one's professional life. These activities allow me to express myself and recharge, ensuring that I approach work the next day with a clear mind.

Timeline

Customer Success Representative

FWI/Poppulo
03.2022 - Current

Front Desk Manager

FWI
09.2021 - 03.2022

BAR MANAGER

ROOFTOP TAVERN
07.2020 - 08.2021

MANAGER

ENCORE HOSPITALITY
12.2016 - 06.2018

EVENT MANAGER

SPITLER RACE SYSTEMS
04.2011 - 09.2019

Associates in Baking & Pastry Art -

JOHNSON AND WALES UNIVERSITY

Bachelor of Science -

JOHNSON AND WALES UNIVERSITY

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Sarah Antunes