Michelle Krunich
Rittman
Summary
Looking for a company to share my commitment for quality work, while maintaining personal joy. I am a dedicated professional with many years of leadership, and nursing experiences.
I am looking for a company that has a people oriented, happy, upbeat culture!
I am known for a strong work ethic, and the ability to foster positive relationships. This will contribute to producing excellent work both individually, and through teamwork, which will bring success to all!
Overview
38
38
years of professional experience
Work History
Customer Success Representative
Pharmscript Pharmacy/UHC/Optum
Columbus, OH
05.2020 - 03.2026
- Maintained customer accounts, and managed customer inquiries/issues. Resolved customer issues/inquiries to enhance satisfaction with pharmacy services, which enhances satisfaction and maintains retention.
- Collaborated with pharmacy teams to expedite customer needs, and improve services, and timely medication delivery.
- Initiated trainings for new facility starts, and ongoing trainings as needed for the facility staff.
- Analyzed customer feedback to implement improvements and optimize service quality.
- Maintained the ADM's on site with cycle counts and removing of expiring medications.
- Visiting facilities regularly for check ins with management staff and facility nurses. Documenting those visits with salesforce and other CRM tools to track customer interaction and follow-ups
- Led Covid Clinics for the facilities.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
DON
The Echelon of Medina
Medina Oh
09.2018 - 05.2020
- This was a new start facility. I was involved in many aspects outside of typical DON Duties. Assisted with a mass hiring, and many other HR and Housekeeping tasks for building readiness
- Self-motivated, and working well in a team environment, providing support and guidance to my staff.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations of the entire building, as well as the Nursing departments of AL and the MC unit. Working efficiently and productively with all team members. Demonstrating respect, friendliness, and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Executive Director
Titan Senquest/Liberty Residence I & II
Wadsworth, OH
04.2013 - 07.2018
- Led initiatives to enhance operational efficiency across both facilities. 75 bed independent facility, and a 60 bed free standing AL.
- Responsible for all daily operations and management of all departments in both buildings. Developed and implemented policies improving resident services and satisfaction.
- Managed all departments and employee teams to ensure alignment with organizational goals and objectives.
- Oversaw budget preparation and financial forecasting, optimizing resource allocation for both sustainability and fiscal responsibility.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Took charge of new program initiatives to address unmet community needs and advance the organization''s mission.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Conducted performance evaluations, providing mentorship to senior management staff for professional growth.
- Represented organization to local public by participating in many community events.
- Advocated daily for the residents
- Enhanced organizational visibility and reputation by spearheading comprehensive marketing initiatives.
- Established and maintained strong relationships with residents, families, vendors and strategic partners.
DON/Staff Coordinator
Liberty Residence II AL
Wadsworth, OH
09.2000 - 03.2013
- This was a new start up building. Before opening, I was responsible to produce all policy's and procedures for entire building, and all departments. I also oversaw finishing of the interior of the building prior to opening and worked closely with the contractors. Did a mass hiring to open building with, and assisted with all HR involvement in the hiring's and maintained personnel files etc....
- Once opened, I coordinated daily operations to ensure efficient workflow, and resident satisfaction for our 60 bed AL facility in all aspects. Not just nursing, due to the administrator being off site.
- I oversaw the housekeeping/maintenance and kitchen and kept the administrator abrest of any building issues.
- Implemented scheduling systems to optimize staff assignments and maintained budget for both the nurses and caregiver staff
- Led initiatives to enhance resident engagement through organized activities and events and food preferences.
- Monitored compliance with regulatory standards, ensuring a safe and compliant living environment.
- Maintained a ODH/State Survey readiness binder for annual inspection
- Facilitated conflict resolution between team members through mediation and open communication channels, maintaining a healthy work environment.
- Coordinated cross-departmental projects, ensuring timely completion and integration of assignments.
- Collaborated with senior leadership to establish annual departmental goals aligned with organizational objectives.
- Managed performance evaluations, providing constructive feedback to help employees reach their full potential.
- Established clear lines of responsibility within the department to promote accountability among team members.
- Served as a liaison between upper management and staff teams, effectively communicating expectations while addressing concerns.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
ADON
Windsong Care Center
Copley, OH
02.1994 - 12.1998
- Supervised nursing staff, ensuring adherence to care standards and protocols.
- Developed and implemented training programs for new STNA staff.
- Coordinated patient care plans with multidisciplinary teams to enhance outcomes.
- Led quality assurance initiatives, identifying areas for improvement in service delivery with QA meetings and adherence.
- Contributed to successful Joint Commission accreditation through meticulous documentation review and adherence to best practices within the department.
- Managed staffing needs effectively, ensuring appropriate nurse-to-patient ratios during all shifts.
- Mentored new nursing staff, fostering professional growth and development while maintaining high standards of patient care.
- Oversaw infection control efforts throughout the facility, as well as the skin/wound care program. Which contributed to reduced wound numbers and reduced infection rates among patients and staff members alike.
- Performed doctor rounds to observe, and give insight for optimal patient visit outcome. Then communicated with POA's of any new doctor orders, or change in resident condition.
- Participated in regulatory surveys conducted by external agencies, demonstrating compliance with established standards of practice and delivering high-quality patient care services consistently across all aspects of operations.
- Implemented recruitment, hiring and orientation of new staff for nursing and housekeeping departments. Also planned and assigned the workload to 40-50 persons, covering nurses , STNA's and housekeeping staff.
- Worked closely with administration to develop and implement best practices.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
Charge Nurse
Windsong Care Center
Copley, OH
09.1988 - 02.1994
- Supervised STNA staff to ensure high-quality patient care and compliance with health regulations.
- Coordinated patient admissions, discharges, and transfers. Safely administered medications as per ordered to 25 residents several times per shift.
- Implemented STNA trainings to enhance clinical skills and improve overall team performance.
- Optimized patient satisfaction through timely response to call lights and concerns, with effective communication among staff members.
- Monitored patient conditions and developed individualized care plans in collaboration with multidisciplinary teams.
- Managed inventory of medical supplies, ensuring availability while minimizing waste through efficient ordering processes.
- Wound care management and use of specialty beds to prevent pressure, Ex: clinatron, mediscus
- Facilitated communication between staff, patients, and families to address concerns and promote a supportive environment. Gave input for MDS.
- Collaborated with other healthcare professionals to provide quality patient care, such as hospice, wound care specialists, therapy providers
- Went on rounds with the doctor or NP, gave information that resident may not share for optimal visit outcome. Made POA's aware of any new orders or changes in care or condition of resident.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Advocated for patient needs, resulting in improved patient outcomes and satisfaction.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Staff Nurse, Oncology
Akron General Medical Center/Hospital
Akron, OH
09.1990 - 10.1992
- Administered medications and treatments according to established protocols and patient care plans.
- Collaborated with interdisciplinary teams to give information, and implement individualized care strategies.
- Trained and mentored junior nursing staff /STNA on best practices for patient care delivery.
- Start of each shift, head to toe assessments and monitoring patient vital signs and reported changes to medical staff promptly, ensuring timely interventions.
- Implemented infection control measures, enhancing patient safety and reducing hospital-acquired infections. This was extremely important with the chemo being given.
- Conducted comprehensive assessments to evaluate patient needs and adjust care plans accordingly.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, chest tube monitoring, G-tube/NG-tube placement and use, central line monitoring, blood/platelet monitoring, IV Chemo monitoring, and specimen collections.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times. And offering support and compassion.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
Staffing-Private Duty Nursing
Guardian Nursing Services
Wadsworth, OH
02.1988 - 01.1989
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- One on one care to homebound patients. Anything they needed.
- Proven ability to learn quickly and adapt to new situations.
- Facility staffing as a charge nurse.
Education
LPN - Nursing
Wayne County Career Center
Smithville, OH1987
High School Diploma -
Wadsworth High
Wadsworth, OH06-1985
Skills
- Customer Service & Satisfaction
- Leadership, People Skills, Fair
- Strong Work Ethic, Kindness
- Multitasking and Organization
- Client Onboarding, HR
- CRM Software/Salesforce
- Critical Thinking, LPN-Charge Nurse
- Dementia Trained, Compassion
- Customer Satisfaction, Conflict Resolution
- Employee Coaching, Relationship Building
- Kindness, Positive Attitude
- Hardworking, Tenacious, Flexibility
Timeline
Customer Success Representative
Pharmscript Pharmacy/UHC/Optum
05.2020 - 03.2026
DON
The Echelon of Medina
09.2018 - 05.2020
Executive Director
Titan Senquest/Liberty Residence I & II
04.2013 - 07.2018
DON/Staff Coordinator
Liberty Residence II AL
09.2000 - 03.2013
ADON
Windsong Care Center
02.1994 - 12.1998
Staff Nurse, Oncology
Akron General Medical Center/Hospital
09.1990 - 10.1992
Charge Nurse
Windsong Care Center
09.1988 - 02.1994
Staffing-Private Duty Nursing
Guardian Nursing Services
02.1988 - 01.1989
LPN - Nursing
Wayne County Career Center
High School Diploma -
Wadsworth High