Jacob Schrock
Dublin
Summary
Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.
Overview
8
8
years of professional experience
Work History
Tier 2 Collections Specialist
BMW Group Financial Services
Columbus, OH
04.2025 - Current
- Demonstrated strong customer service skills while communicating with customers regarding payment arrangements.
- Performed skip tracing activities to locate debtors and verify contact information.
- Managed a portfolio of delinquent accounts by utilizing collection strategies and techniques.
Tier 1 Collections Specialist
BMW Financial Services
Grandview, Ohio
11.2023 - 04.2025
- Adhered to regulatory guidelines and company policies, ensuring compliance with collection practices and legal requirements, to maintain ethical standards
- Performed detailed account analysis, reviewing financial records and payment histories to identify patterns and develop tailored collection plans
- Collaborated with internal teams including customer service and finance departments to resolve complex account issues and provide comprehensive solutions
Lead Float
Der Dutchman
Plain City, Ohio
03.2018 - 01.2023
- Carried out opening and closing duties, including setting up or breaking down stations, reconciling cash drawers, and ensuring the restaurant was clean and ready for operation
- Trained and supervised staff across different roles, providing guidance and support to ensure adherence to service standards and enhance team performance
- Coordinated with kitchen and service staff, ensuring timely communication and collaboration to facilitate prompt and accurate order fulfillment.
Education
Bachelor of Business Administration - Business Administration
Ohio University, College of Business
Athens, Ohio12-2024
Skills
- Strong negotiation skills
- Active listening
- Decision-making
- Professionalism and ethics
- Goals and performance
- Debt recovery expertise
- Relationship building
Websites
HONORS AND AWARDS
Athletic Scholarship | Pikeville, Kentucky 2020 – 2023, Academic Scholarship | Pikeville, Kentucky 2020 – 2023
Timeline
Tier 2 Collections Specialist
BMW Group Financial Services
04.2025 - Current
Tier 1 Collections Specialist
BMW Financial Services
11.2023 - 04.2025
Lead Float
Der Dutchman
03.2018 - 01.2023
Bachelor of Business Administration - Business Administration
Ohio University, College of Business