Linda Lehmann
Apex,NC
Summary
Experienced Collections Specialist bringing 30-years of success in credit and collection position. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
34
34
years of professional experience
Work History
National Accounts Collections Specialist
GFL Environmental
Raleigh, NC
2022.Jan - Current
- Managed corporate accounts, maintaining a delinquency rate of less than 4% within the 60-90 day period.
- Conducted collections activities, proactively contacting clients with overdue balances to secure payments or payment commitments.
- Collaborated with management, supervisors, and sales representatives to resolve outstanding balances and address billing disputes promptly.
- Ensured prompt resolution of customer inquiries by providing detailed account information and entering relevant details and notes into the system for interdepartmental access.
- Implemented re-payment plans by identifying underlying causes of delinquent payments, facilitating debt recovery, and establishing realistic timeframes for repayment.
- Regularly generated and analyzed monthly corporate Accounts Receivable Aging reports to monitor account statuses and identify areas for improvement.
- Accountable for reducing delinquency rates and removing internal obstacles hindering timely payments.
Credit and Collection Specialist
Russell Reid Waste Hauling And Disposal
Edison, NJ
Mar.1994 - Nov.2019
- Established credit terms for new and existing customers, by performing complete credit analysis.
- Responsible for cash applications, credit card payments, wire remittance payments, posting all cash received..
- Work with sales groups, legal departments, and contract group to resolve client payment issues.
- Referred delinquent accounts to collections department or outside resources.
- Verified application and account details to accurately access credit and financial risks of potential clients.
- Enhanced credit department efficiency by implementing streamlined processes and procedures.
- Skilled at working independently and collaboratively in a team environment.
Credit And Collection Manager
New Deal Delivery Service
Elizabeth, NJ
Mar.1990 - Jun.1993
- Collaborated with sales teams to establish appropriate credit limits, supporting revenue growth while minimizing risk exposure.
- Contact clients to ensure payments are received promptly.
- Managed disputes effectively by working closely with internal departments to resolve issues quickly and maintain customer goodwill.
- Improved overall debt recovery with proactive communications and persistent follow-ups.
- Constantly follow up with clients to ensure P.O.'s are accurate and not over budget.
- Reconciled all payment shortages, reconciled cash, unauthorized deductions.
- Streamlined credit application processes, resulting in faster approvals and increased customer satisfaction.
- Participated in industry conferences and networking events to stay current on best practices and emerging trends in credit and collections field.
- Negotiated favorable payment terms with customers, balancing business needs and client relationships.
- Worked well in a team setting, providing support and guidance.
Education
Some College (No Degree) - Business
Middlesex Community College-
Edison, NJSkills
- Proficient in Microsoft Excel and Word
- Strong time management skills
- Excellent communication abilities
- Task prioritization
- Account reconciliations
- Strong negotiation skills
- CPR, AED, and First Aid certified
- Certified CERT member
Accomplishments
- Assist with New Employee Training Manual for Collections Specialist.
- Consistently met and exceeded monthly targeted cash forecast numbers through proactive collection efforts and strategic planning.
Skills
Account reconciliation, billing, credit and collection, credit analysis, customer satisfaction. Microsoft Word, Excel, Tower, Trux, Paymode X, Avid software.
Networking, Continuing Education in Finance,Customer Relations Skills.
Timeline
National Accounts Collections Specialist
GFL Environmental
2022.Jan - Current
Credit and Collection Specialist
Russell Reid Waste Hauling And Disposal
Mar.1994 - Nov.2019
Credit And Collection Manager
New Deal Delivery Service
Mar.1990 - Jun.1993
Some College (No Degree) - Business
Middlesex Community College-