Trapper Dodson
Columbus
Summary
Results-driven professional with extensive experience at BMW Group Financial Services, excelling in collections and account management. Proven track record in relationship building and strong negotiation skills, successfully implementing strategies that improved cash flow and operational efficiency. Adept at conflict resolution, fostering teamwork to achieve organizational goals.
Overview
2026
2026
years of professional experience
Work History
Tier III - Collections Specialist
BMW Group Financial Services
08.2024 - Current
- Assisted in managing accounts receivable, ensuring timely follow-up on outstanding invoices.
- Collaborated with team members to streamline collection processes and improve efficiency.
- Supported customers by addressing inquiries regarding payment terms and account status.
- Maintained accurate records of communications and transactions in collection system.
Fraud Specialist
BMW Group Financial Services
01.2023 - 08.2024
- Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
- Collaborated with cross-functional teams to investigate and resolve fraud cases efficiently.
- Monitored real-time alerts to detect suspicious behavior and take appropriate action.
- Conducted thorough reviews of customer accounts to ensure compliance with company policies.
Center Sales Specialist
BMW Group Financial Services
10.2015 - 01.2023
- Cultivated relationships with clients to enhance customer satisfaction and retention.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with team members to develop targeted sales strategies for diverse markets.
- Analyzed market trends to identify new sales opportunities and improve competitive positioning.
Collections Specialist
BMW Group Financial Services
09.2008 - 09.2015
- Managed customer accounts to ensure timely payment and reduce outstanding balances.
- Developed and implemented effective collection strategies to improve cash flow.
- Analyzed account data to identify trends and prioritize collection efforts.
- Collaborated with cross-functional teams to resolve billing disputes efficiently.
Lease End Specialist
BMW Group Financial Services
08.2007 - 09.2008
- Developed and implemented process improvements to enhance operational efficiency.
- Led cross-functional teams to streamline workflows and optimize resource allocation.
- Mentored junior staff, fostering professional growth and knowledge sharing within the team.
- Analyzed data trends to inform strategic decision-making and drive project success.
Department Manager- Shipping & Receiving
Home Depot
2004 - 2007
- Led cross-functional teams to enhance operational efficiency and optimize departmental processes.
- Developed strategic plans aligning department goals with organizational objectives to drive performance improvements.
- Oversaw budget management, ensuring resource allocation aligned with departmental priorities and financial targets.
- Implemented training programs to elevate team skills, fostering a culture of continuous improvement and accountability.
Education
Bachelor of Arts - American History
Indiana University, Bloomington
Bloomington, INSkills
- Credit and collections
- Teamwork oriented
- Account review
- Relationship building
- Skip tracing
- Conflict resolution techniques
- Strong negotiation skills
- Goal-oriented mindset
Timeline
Tier III - Collections Specialist
BMW Group Financial Services
08.2024 - Current
Fraud Specialist
BMW Group Financial Services
01.2023 - 08.2024
Center Sales Specialist
BMW Group Financial Services
10.2015 - 01.2023
Collections Specialist
BMW Group Financial Services
09.2008 - 09.2015
Lease End Specialist
BMW Group Financial Services
08.2007 - 09.2008
Department Manager- Shipping & Receiving
Home Depot
2004 - 2007
Bachelor of Arts - American History
Indiana University, Bloomington
Similar Profiles
Nita AddreceNita Addrece
Customer Relations Representative at BMW Group Financial ServicesCustomer Relations Representative at BMW Group Financial Services
Gabe ThompsonGabe Thompson
Sr. Data Analyst – Business Analytics at BMW Group Financial ServicesSr. Data Analyst – Business Analytics at BMW Group Financial Services
Abu BanguraAbu Bangura
Business Associate at BMW Group Financial ServicesBusiness Associate at BMW Group Financial Services
Jameel JordanJameel Jordan
Central Supply Technician at East Alabama Medical CenterCentral Supply Technician at East Alabama Medical Center
Joseph DiolJoseph Diol
Warehouse Team Lead at Columbus Zoo & AquariumWarehouse Team Lead at Columbus Zoo & Aquarium