Results-driven Assistant General Manager with expertise in budget coordination, sales analysis, and team management. Committed to enhancing operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Crumbl Cookies
Wayne, Pennsylvania
02.2025 - Current
Directed team schedules, delegated workloads, and conducted performance evaluations to enhance team productivity.
Coordinated monthly budgets, monitored profit and loss, and achieved margin targets.
Analyzed sales data to identify trends and guide growth opportunities.
Managed cash intake with high accuracy and prepared daily bank deposits.
Supported recruitment efforts by interviewing candidates to identify top talent for the team.
Monitored store inventory levels and ordered supplies to prevent shortages.
Shift lead
Crumbl Cookies
Wynnewood, Pennsylvania
10.2022 - 01.2025
Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
Directed task assignments for employees and ensured timely completion of activities to support operational efficiency.
Coached new employees on company policies and operational procedures, facilitating smooth onboarding and adherence to customer service standards.
Analyzed daily sales reports and reviewed financial performance indicators.
Maintained cleanliness and organization of the work area to uphold company standards