Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Selden

Philadelphia,NY

Summary

Results-driven Assistant General Manager with expertise in budget coordination, sales analysis, and team management. Committed to enhancing operational efficiency and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Assistant General Manager

Crumbl Cookies
Wayne, Pennsylvania
02.2025 - Current
  • Directed team schedules, delegated workloads, and conducted performance evaluations to enhance team productivity.
  • Coordinated monthly budgets, monitored profit and loss, and achieved margin targets.
  • Analyzed sales data to identify trends and guide growth opportunities.
  • Managed cash intake with high accuracy and prepared daily bank deposits.
  • Supported recruitment efforts by interviewing candidates to identify top talent for the team.
  • Monitored store inventory levels and ordered supplies to prevent shortages.

Shift lead

Crumbl Cookies
Wynnewood, Pennsylvania
10.2022 - 01.2025
  • Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
  • Directed task assignments for employees and ensured timely completion of activities to support operational efficiency.
  • Coached new employees on company policies and operational procedures, facilitating smooth onboarding and adherence to customer service standards.
  • Analyzed daily sales reports and reviewed financial performance indicators.
  • Maintained cleanliness and organization of the work area to uphold company standards

Education

High School Diploma -

Science Leadership Academy At Beeber
Philadelphia, PA
06-2022

Skills

  • Budget coordination
  • Sales analysis
  • Operational efficiency
  • Inventory management
  • POS operations
  • Team management
  • Staff training
  • Customer service

Timeline

Assistant General Manager

Crumbl Cookies
02.2025 - Current

Shift lead

Crumbl Cookies
10.2022 - 01.2025

High School Diploma -

Science Leadership Academy At Beeber
Jacob Selden