Jacob Serwa

• Build relationships with customer contacts to execute day to day transportation needs

• Manage service failures with transportation service providers and work with customer to resolve any potential issues

• Identify cost savings opportunities (route guide optimization, order consolidation, lead time compliance, etc.)

• Execute and respond to changes submitted from the customer in a timely and accurate manner (notify transportation service providers, reschedule appointments, etc.)

• Proactively monitor, manage, and follow-up on shipment daily exceptions

• Monitored supplier lead time compliance and met with suppliers to resolve compliance issues
• Identified operational efficiency gains and customer process improvements
• Created SOP for dealing with suppliers of poor standing
• Created PowerBI dashboard to continuously monitor lead time compliance
• Acted as a liaison between suppliers, carriers, and the customer to resolve issues and address concerns.

• Called and emailed over 750 suppliers to transition them into the company’s new logistics system
• Recruited and converted over 100 suppliers into the system for effective transportation orders
• Developed an Excel workbook to organize the suppliers based off their usage of the system

• Created inventory count worksheets for all plants across North America
• Organized shipment records from 2014 to 2019
• Resolved shipment record issues on Cassport to optimize accurate shipments to customers
• Attended weekly staff meetings and reported progress on projects
• Created PowerPoint and presented results of internship to 12 executives of the company.