Jacob Shea
Mooresville,NC
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
11
11
years of professional experience
Work History
Telecommunicator I - Call Take
Iredell County - ECOM
12.2024 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Calmed callers in distress, gathering vital information for emergency response teams.
Cashier
Michaels
07.2019 - 11.2024
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Cashier
Which Wich
08.2019 - 08.2020
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Efficiently prepared sandwiches and other menu items for guests.
- Performed shift change tasks each day to keep store efficient and neat.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
Cashier
Rite Aid
08.2018 - 05.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Operated cash register to record all transactions accurately and efficiently.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier
Wendy's
07.2017 - 11.2017
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Lifeguard
Brevard Health And Racquet Club
05.2017 - 08.2017
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Consulted with emergency personnel while securing scene.
Sandwich Artist
Subway
08.2014 - 10.2016
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Efficiently prepared sandwiches and other menu items for guests.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Performed shift change tasks each day to keep store efficient and neat.
- Maintained clean, sanitized and well-organized food preparation zones.
Education
Bachelor of Science - Psychology
UNC Charlotte
Charlotte, NC08.2024
Associate of Science - Phycology
Blue Ridge Community College
Brevard, NC05.2021
High School Diploma -
Brevard High School
Brevard, NC01.2019
Skills
- First Aid and CPR
- Leadership
- Stress tolerance
- Teamwork
- Customer service
- Organizational skills
- Decision-making
- Information gathering
Timeline
Telecommunicator I - Call Take
Iredell County - ECOM
12.2024 - Current
Cashier
Which Wich
08.2019 - 08.2020
Cashier
Michaels
07.2019 - 11.2024
Cashier
Rite Aid
08.2018 - 05.2019
Cashier
Wendy's
07.2017 - 11.2017
Lifeguard
Brevard Health And Racquet Club
05.2017 - 08.2017
Sandwich Artist
Subway
08.2014 - 10.2016
Bachelor of Science - Psychology
UNC Charlotte
Associate of Science - Phycology
Blue Ridge Community College
High School Diploma -
Brevard High School
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