Jacob Sheridan
Tempe,AZ
Summary
Dynamic professional with a proven track record in reservations management and team collaboration, notably at North Italia. Excelled in enhancing customer service and operational efficiency. Skilled in POS software and adept at fostering positive learning environments, as demonstrated in roles from Mathnasium to SNBA. Achieved significant improvements in client satisfaction and student learning outcomes. Customer-savvy Host accustomed to demanding work with little downtime. Dedicated team player with demonstrated skills in bussing to help other team members succeed.
Overview
4
4
years of professional experience
Work History
Host
North Italia
2024.01 - 2024.08
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Math Tutor / Manager
Mathnasium
2022.03 - 2023.09
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Supported students with helpful study habits and exam strategies.
- Monitored student progress and provided timely feedback on performance reports to assist with goal-setting.
Sales Associate
Menchies Yogurt
2022.09 - 2023.02
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Ballet Teacher
SNBA (Sierra Nevada Ballet Academy)
2020.08 - 2020.12
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
Education
Bachelor of Science - Computer Science (Cyber Security)
ASU
Tempe, AZ05.2027
Skills
- Server Support
- Reservations Management
- Team Collaboration
- Telephone reception
- POS Software
Timeline
Host
North Italia
2024.01 - 2024.08
Sales Associate
Menchies Yogurt
2022.09 - 2023.02
Math Tutor / Manager
Mathnasium
2022.03 - 2023.09
Ballet Teacher
SNBA (Sierra Nevada Ballet Academy)
2020.08 - 2020.12
Bachelor of Science - Computer Science (Cyber Security)
ASU
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